Commercial Cleaning Operations Lead

Placements24; Randburg; Hybrid; ZAR 480.000 - 600.000; Vollzeit

Benefits dieser Stelle

Company vehicle or mileage reimb

Health insurance

Hybrid work arrangement

Career growth opportunities

Training and development

Zusammenfassung

Placements24 in Randburg, Gauteng, seeks a Commercial Cleaning Operations Lead to oversee multiple commercial sites. The role blends on-site visits for quality checks with remote planning and reporting to drive service excellence.

You will lead cleaning teams, develop schedules, manage client requests, and ensure safety and regulatory compliance while maintaining strong client relationships and delivering consistent results.

Qualifikationen

• Proven experience in commercial cleaning operations management.
• Demonstrable knowledge of cleaning techniques, chemicals and equipment in commercial settings.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Experience in managing schedules and operational logistics.
• Ability to work effectively in a hybrid environment, balancing on-site and remote duties.
• Proficiency in using relevant software for scheduling, reporting, and communication.
• Strong organizational skills and attention to detail.
• A valid driver's license and reliable transportation for site visits.
• Must be based in or able to commute to Randburg, Gauteng.

Aufgaben

• Supervise and manage day-to-day cleaning operations for multiple commercial properties.
• Conduct regular site inspections to ensure quality standards and client requirements are met.
• Develop and implement cleaning schedules and protocols tailored to client needs.
• Manage and train cleaning staff, ensuring they are proficient in their tasks and follow safety procedures.
• Handle client inquiries, feedback, and complaints, ensuring prompt and satisfactory resolution.
• Manage inventory of cleaning supplies and equipment, ensuring efficient stock levels and proper maintenance.
• Ensure compliance with all health, safety, and environmental regulations.
• Collaborate with sales and account management teams to ensure smooth client onboarding and service delivery.
• Prepare operational reports for management, highlighting key performance indicators and areas for improvement.
• Contribute to the continuous improvement of cleaning processes and service delivery.

Kenntnisse

Leadership

Customer service

Scheduling

Communication

Operations management

Tools

Scheduling software

Jobbeschreibung

About the Role

Our client is seeking an experienced and motivated Commercial Cleaning Operations Lead to join their dynamic team in Randburg, Gauteng. This role involves overseeing the delivery of high-quality cleaning services to a portfolio of commercial clients. Utilizing a hybrid work model, you will split your time between on-site client visits for quality checks and operational oversight, and remote office work for planning, reporting, and team coordination. The ideal candidate will have a strong background in commercial cleaning management, excellent client service skills, and the ability to lead and motivate a cleaning team effectively. You will be instrumental in ensuring client satisfaction and maintaining our client's reputation for excellence in the commercial cleaning sector.

Key Responsibilities

• Supervise and manage day-to-day cleaning operations for multiple commercial properties.
• Conduct regular site inspections to ensure quality standards and client requirements are met.
• Develop and implement cleaning schedules and protocols tailored to client needs.
• Manage and train cleaning staff, ensuring they are proficient in their tasks and follow safety procedures.
• Handle client inquiries, feedback, and complaints, ensuring prompt and satisfactory resolution.
• Manage inventory of cleaning supplies and equipment, ensuring efficient stock levels and proper maintenance.
• Ensure compliance with all health, safety, and environmental regulations.
• Collaborate with sales and account management teams to ensure smooth client onboarding and service delivery.
• Prepare operational reports for management, highlighting key performance indicators and areas for improvement.
• Contribute to the continuous improvement of cleaning processes and service delivery.

Requirements

• Proven experience in commercial cleaning operations management or a similar supervisory role.
• Demonstrable knowledge of cleaning techniques, chemicals, and equipment used in commercial settings.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Experience in managing schedules and operational logistics.
• Ability to work effectively in a hybrid environment, balancing on-site and remote duties.
• Proficiency in using relevant software for scheduling, reporting, and communication.
• Strong organizational skills and attention to detail.
• A valid driver's license and reliable transportation are required for site visits.
• Must be based in or able to commute to Randburg, Gauteng.

Benefits

• Competitive salary package.
• Flexible hybrid work arrangement.
• Opportunity to lead and develop a cleaning team.
• Work with a diverse portfolio of commercial clients.
• Company-provided vehicle or mileage reimbursement.
• Access to professional development and training programs.
• Health insurance and other employee benefits.
• Generous paid time off.
• A supportive and dynamic work environment.
• Career growth opportunities within a growing company.