Cleaning Services Coordinator - Sandton

Placements24; Sandton; Hybrid; ZAR 220,000 - 300,000; Full time

Benefits offered by this job

Hybrid work

Competitive salary

Professional development

Work with top clients

Job summary

Placements24 is seeking a highly organized Cleaning Services Coordinator in Sandton, Gauteng. You will manage schedules, supervise staff, and ensure high-quality cleaning across diverse client sites, with a hybrid work component allowing remote coordination.

The role requires strong planning, communication, and problem-solving skills, plus a proactive approach to client satisfaction and service optimization.

Qualifications

• Proven experience in coordinating services, preferably within cleaning, hospitality, or facilities management sectors.
• Excellent organizational and time-management skills.
• Strong communication and interpersonal abilities, with a focus on client service.
• Proficiency in scheduling software and standard office applications.
• Ability to multitask and manage priorities effectively in a dynamic environment.

Responsibilities

• Coordinate and schedule cleaning staff assignments across client locations in Sandton and surrounding areas.
• Act as the primary point of contact for clients regarding cleaning service requirements, feedback, and issue resolution.
• Oversee the quality of cleaning services, conducting regular inspections on-site and via remote reporting.
• Manage inventory of cleaning supplies and equipment, ensuring stock levels and timely procurement.
• Train and onboard new cleaning staff, ensuring understanding of procedures and client needs.
• Monitor staff performance and provide constructive feedback and support.
• Maintain records of staff schedules, completed tasks, client communications, and supply usage.
• Liaise with facilities management to ensure integrated service delivery.
• Respond promptly to cleaning-related complaints or urgent requests.
• Contribute to development of cleaning service protocols to enhance efficiency and client satisfaction.

Skills

Scheduling

Time management

Communication

Staff supervision

Attention to detail

Tools

Scheduling software

Office apps

Job description

About the Role

Our client, a premier provider of corporate facility services, is seeking a highly organized and proactive Cleaning Services Coordinator to manage and optimize cleaning operations for their prestigious clients in Sandton, Gauteng. This role is responsible for ensuring seamless delivery of cleaning services, coordinating schedules, managing staff, and maintaining high-quality standards. While the role is based in Sandton, a significant portion of the coordination can be performed remotely, offering a hybrid work arrangement. The ideal candidate will possess excellent communication, planning, and problem-solving skills, with a keen eye for detail and a commitment to client satisfaction.

Key Responsibilities

• Coordinate and schedule cleaning staff assignments across various client locations in Sandton and surrounding areas.
• Act as the primary point of contact for clients regarding cleaning service requirements, feedback, and issue resolution.
• Oversee the quality of cleaning services provided, conducting regular inspections (both on-site and potentially via remote reporting).
• Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels and timely procurement.
• Train and onboard new cleaning staff, ensuring they understand company procedures and client-specific needs.
• Monitor staff performance and provide constructive feedback and support.
• Maintain accurate records of staff schedules, completed tasks, client communications, and supply usage.
• Liaise with the facilities management team to ensure integrated service delivery.
• Respond promptly and effectively to any cleaning-related complaints or urgent requests.
• Contribute to the development and refinement of cleaning service protocols to enhance efficiency and client satisfaction.

Requirements

• Proven experience in coordinating services, preferably within the cleaning, hospitality, or facilities management sectors.
• Excellent organizational and time-management skills.
• Strong communication and interpersonal abilities, with a focus on client service.
• Proficiency in scheduling software and standard office applications.
• Ability to multitask and manage priorities effectively in a dynamic environment.
• A proactive approach to problem-solving and identifying potential issues.
• Experience in staff supervision or team coordination is advantageous.
• Must be able to travel to client sites in and around Sandton as needed.
• A keen eye for detail and commitment to quality standards.
• Must possess a reliable internet connection for remote coordination tasks.

Benefits

• Competitive salary and performance incentives.
• Hybrid work arrangement offering flexibility.
• Opportunity to work with high-profile clients in a leading business district.
• Professional development and training in service coordination and management.Contribution to the smooth operation of prestigious corporate facilities.
• Supportive team environment and clear lines of communication.
• Exposure to a broad range of facility management services.