Lead Banking Sales & Service Team

Absa Group; Beaufort West; Sur place; ZAR 600 000 - 800 000; Plein temps

Résumé du poste

Absa Group in South Africa is seeking a seasoned leader to head a team of Service Consultants and Sales & Service Consultants, driving service excellence, sales performance, and regulatory compliance within an integrated banking environment.

You will lead frontline consultants, coach staff, monitor risk, and promote efficient service channels while upholding Absa’s brand and customer-centric standards across branches.

Responsabilités

• Lead teams to achieve defined sales targets and support sustainable business growth.
• Strengthen customer relationship management and deliver consistent service excellence.
• Implement operational plans and monitor performance against agreed objectives.
• Champion collaboration, knowledge sharing, and a culture of continuous improvement.
• Ensure compliance with risk, control, and regulatory requirements.
• Apply technology and process optimisation to enhance efficiency and accuracy.
• Act as a brand ambassador, promoting professionalism and customer advocacy.
• Support workforce planning, coaching, and uplift of team capability.
• Monitor customer satisfaction with regards to WPB activities
• Contribute to innovation and tactical execution of regional sales strategies.

Formation

National Diplomas & Advanced Certificates: Business, Commerce and Management Studies

Description du poste

Absa Group in South Africa is seeking a seasoned leader to head a team of Service Consultants and Sales & Service Consultants, driving service excellence, sales performance, and regulatory compliance within an integrated banking environment.

You will lead frontline consultants, coach staff, monitor risk, and promote efficient service channels while upholding Absa’s brand and customer-centric standards across branches.