Banking Sales & Service Team Lead — Customer Excellence

Absa Bank Limited; Beaufort West; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Absa Bank Limited in South Africa seeks a dynamic leader to head a team of Service Consultants and Sales & Service Consultants, driving service excellence, sales performance and regulatory compliance within an integrated banking environment.

You will lead daily operations, coach staff, monitor KPIs like NPS and TAT, and contribute to customer satisfaction through effective frontline management and process improvements in a branch setting.

Qualifications

• Leadership experience in a front-line banking environment.
• Proven track record in achieving sales targets while maintaining service quality.
• Strong understanding of customer relationship management in branch banking.

Responsibilities

• Lead, coach, and develop team members to achieve service and sales KPIs.
• Drive customer satisfaction and deliver exemplary in-branch service.
• Ensure compliance with FAIS, FICA, AML and control requirements.

Skills

Team Leadership

Sales Targeting

Customer Relationship Mgmt

Performance Management

Education

National Diploma / Advanced Certificate: Business, Commerce and Management Studies

Job description

Absa Bank Limited in South Africa seeks a dynamic leader to head a team of Service Consultants and Sales & Service Consultants, driving service excellence, sales performance and regulatory compliance within an integrated banking environment.

You will lead daily operations, coach staff, monitor KPIs like NPS and TAT, and contribute to customer satisfaction through effective frontline management and process improvements in a branch setting.