Sales & Service Team Leader (FAIS)

1001 Absa Bank; Beaufort West; On-site; ZAR 420,000 - 750,000; Full time

Job summary

Absa Bank in South Africa seeks a dynamic leader to manage a team of Service Consultants and Sales & Service Consultants, driving service excellence, sales performance, and compliance in an integrated banking environment. You will lead frontline consultants to achieve service, sales and compliance outcomes.

The role emphasizes people leadership, customer relationship management, and adherence to regulatory requirements, with a focus on collaboration and continuous improvement across the branch.

Qualifications

• Leadership experience managing service teams.
• Track record of achieving sales targets.
• Strong customer service orientation and relationship management.
• Knowledge of risk, controls, and regulatory requirements.
• Ability to drive process improvements and efficiency.

Responsibilities

• Lead, coach and develop branch team members and manage performance.
• Drive branch sales and service KPIs and monitor customer experience.
• Ensure adherence to FAIS, FICA, AML and controls.
• Promote a customer-centric culture and cross-branch collaboration.

Skills

People leadership

Sales targets

Customer relationship

Compliance awareness

Collaboration

Education

National Diplomas and Advanced Certificates: Business, Commerce and Management Studies

Job description

Empowering Africa's tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Belonging at Absa Absa is committed to creating an inclusive workplace where everyone can thrive.

We are an equal opportunity employer and welcome applications from suitably qualified individuals from diverse backgrounds.

In support of our Diversity, Equity, Inclusion and Belonging (DEIB) commitments and Employment Equity objectives, preference may be given to candidates from underrepresented designated groups, including persons with disabilities.

We encourage applicants who may require reasonable accommodation during the recruitment process to let us know so that appropriate support can be provided.

Job Summary To lead, motivate, and manage a team of Service Consultants and Sales & Service Consultants to achieve service excellence, sales performance, and compliance outcomes within an integrated banking environment. Lead frontline consultants to achieve service, sales and compliance outcomes.

Job Description

KEY FOCUS AREAS

• Lead teams to achieve defined sales targets and support sustainable business growth.
• Strengthen customer relationship management and deliver consistent service excellence.
• Implement operational plans and monitor performance against agreed objectives.
• Champion collaboration, knowledge sharing, and a culture of continuous improvement.
• Ensure compliance with risk, control, and regulatory requirements.
• Apply technology and process optimisation to enhance efficiency and accuracy.
• Act as a brand ambassador, promoting professionalism and customer advocacy.
• Support workforce planning, coaching, and uplift of team capability.
• Monitor customer satisfaction with regards to WPB activities
• Contribute to innovation and tactical execution of regional sales strategies.

ACCOUNTABILITIES

People Leadership

Lead, coach, and develop team members Manage performance, targets, and behavioural standards Conduct regular one-on-ones, coaching, and performance reviews Ensure adequate staff coverage and workforce planning

Sales & Service Performance

Drive achievement of team sales and service KPIs Monitor customer experience metrics (e.g. NPS, complaints, TAT) Support consultants with complex customer interactions and escalations Deliver a consistently exceptional in-branch customer experience by proactively welcoming, guiding, and supporting customers Promote efficient service, alternative banking channels Upholding Absa's service standards, image, and brand in a safe, professional, and well-managed branch environment

Operational & Risk Management

Ensure team adherence to FAIS, FICA, AML, and operational controls Conduct daily, weekly, and monthly controls and reporting Monitor risk indicators and implement corrective actions

Culture & Engagement

Reinforce a customer-centric, ethical, and performance-driven culture Promote collaboration across branch teams

Education

National Diplomas and Advanced Certificates: Business, Commerce and Management Studies

At Absa, our story is not a single narrative. It's thousands of individual journeys unfolding across Africa and beyond. From colleagues serving customers in local communities to teams shaping financial solutions across borders, Absa is built on people who bring their lived experiences, ambitions and perspectives into the workplace every day. Whether you're starting your career, a seasoned leader or somewhere in between, your contribution is seen, valued and connected to something bigger. Our presence across Africa - which spans personal and business banking, corporate and investment banking, wealth and investment management, and insurance - exists because of the people who show up in their roles with purpose. Across Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda and Zambia, our colleagues are shaping what Absa becomes in each market. Beyond the continent, teams in global offices and a technology hub support and extend the stories that prove that African talent can lead, influence and innovate on the global stage. At Absa, your story matters because progress is driven by human experience, not hierarchy. When people are enabled to bring their whole selves to work, they don't just build careers. They help shape the future of Africa's financial services landscape.