Frontline Banking: Sales & Service Team Lead

1001 Absa Bank; Beaufort West; In loco; ZAR 420.000 - 750.000; Tempo pieno

Descrizione del lavoro

Absa Bank in South Africa seeks a dynamic leader to manage a team of Service Consultants and Sales & Service Consultants, driving service excellence, sales performance, and compliance in an integrated banking environment. You will lead frontline consultants to achieve service, sales and compliance outcomes.

The role emphasizes people leadership, customer relationship management, and adherence to regulatory requirements, with a focus on collaboration and continuous improvement across the branch.

Competenze

• Leadership experience managing service teams.
• Track record of achieving sales targets.
• Strong customer service orientation and relationship management.
• Knowledge of risk, controls, and regulatory requirements.
• Ability to drive process improvements and efficiency.

Mansioni

• Lead, coach and develop branch team members and manage performance.
• Drive branch sales and service KPIs and monitor customer experience.
• Ensure adherence to FAIS, FICA, AML and controls.
• Promote a customer-centric culture and cross-branch collaboration.

Conoscenze

People leadership

Sales targets

Customer relationship

Compliance awareness

Collaboration

Formazione

National Diplomas and Advanced Certificates: Business, Commerce and Management Studies

Descrizione del lavoro

Absa Bank in South Africa seeks a dynamic leader to manage a team of Service Consultants and Sales & Service Consultants, driving service excellence, sales performance, and compliance in an integrated banking environment. You will lead frontline consultants to achieve service, sales and compliance outcomes.

The role emphasizes people leadership, customer relationship management, and adherence to regulatory requirements, with a focus on collaboration and continuous improvement across the branch.