Lead Administrator & CRM Specialist

Growth Resourcing; Umhlanga Rocks; On-site; ZAR 480,000 - 698,000; Full time

Benefits offered by this job

Competitive salary package

Career growth opportunities

Exposure to UK B2B customers

Ongoing coaching and development

Modern working environment

Job summary

Growth Resourcing is seeking a professional Lead Administrator to be the first point of contact for customers and manage incoming business leads. You will support reception, lead qualification, CRM administration, and order processing.

The role focuses on handling enquiries, distributing leads, maintaining CRM records, and processing orders while contributing to team targets in a busy environment.

Qualifications

• Previous experience in reception, administration, customer service or lead generation.
• Excellent verbal and written communication skills.
• Confident and professional telephone manner.
• Ability to qualify leads by asking relevant questions and identifying sales opportunities.
• Experience using CRM systems and maintaining accurate customer records.
• Strong customer service and relationship-building skills.
• Excellent attention to detail, organisation and time management.
• Ability to multitask and work towards call/lead targets.
• Good basic IT skills, including email and Microsoft Office.
• Self-motivated, reliable and able to work independently and as part of a team.
• Positive, professional and customer-focused attitude.

Responsibilities

• Answer and manage incoming calls, emails and web chats professionally.
• Direct enquiries to the relevant departments.
• Schedule customer call-backs for Sales Consultants.
• Receive, capture and distribute leads through phone, email and web chat.
• Make outbound calls to new and existing leads.
• Qualify leads using key questions and identify sales opportunities.
• Maintain accurate CRM records and marketing databases.
• Follow up with customers via phone, email and SMS.
• Work towards agreed call and lead targets.
• Monitor and report on lead activity and campaign performance.
• Process online orders and verify customer documentation.
• Liaise with internal teams and customers to support order completion.
• Provide general administrative support, including filing, scanning and data entry.
• Attend team meetings and assist with other reasonable duties.
• Answer and screen incoming calls, emails and web chats professionally.
• Manage, capture and distribute new business leads through the CRM.
• Make outbound calls to new and existing leads and qualify sales opportunities.
• Follow up with website leads and schedule sales call-backs.
• Maintain accurate CRM records, lead databases and follow-up notes.
• Process online orders and liaise with clients and internal teams.
• Support general administration, including filing, scanning and data entry.
• Monitor lead activity and work towards set call targets.

Skills

Lead qualification

CRM systems

Customer service

Telephone etiquette

Microsoft Office

Attention to detail

Organisation

Time management

Communication

Teamwork

Self-motivation

Tools

CRM software

Microsoft Office

Job description

Growth Resourcing is seeking a professional Lead Administrator to be the first point of contact for customers and manage incoming business leads. You will support reception, lead qualification, CRM administration, and order processing.

The role focuses on handling enquiries, distributing leads, maintaining CRM records, and processing orders while contributing to team targets in a busy environment.