Key Accounts Manager

Bluespec Holdings; Gauteng; On-site; ZAR 450,000 - 750,000; Full time

Job summary

Bluespec Holdings in Gauteng seeks a proactive Key Account Manager to manage key accounts, understand client needs and requirements, and expand relationships by proposing solutions that meet objectives.

You will coordinate with internal teams, monitor account performance, and ensure service levels. This role requires strong communication, client empathy, and a thorough understanding of the emergency services industry.

Responsibilities

• Implementation of Client Portfolio: understand service requirements and document agreements.
• Extensive Client Reporting: monthly utilization stats and analysis reports.
• Regular Client Interaction: manage emails escalations and monthly operational meetings.
• Admin & Docs: create documents, maintain SharePoint folders, and minutes within 24 hours.

Job description

Job Discription:

Firstgroup is customer led and service driven. A Key Account Manager is responsible for managing key accounts, acquiring a thorough understanding of key client needs and requirements, expanding the relationships with existing clients by continuously proposing solutions that meet their objectives.

Responsibilities:

Implementation of Client Portfolio:

• Understanding the requirement (Services|Protocols)
• Documentation of agreed processes (Agreement|Client Detail Form)
• Systems (Creation of Dreamtec node|Creation of Accumatica Account)
• Telephony (creation of Smart Access Number|Trigger Number|IVR Recording, Scripting)
• Data (Linking of client data to Dreamtec| Business Rules|Testing)
• Rates (Documented, Implemention on Dreamtec|Tested)
• Training (Contact Centre Agents)
• Understanding of Bluespec, Firstassist, Towing and Emergency Services Industry.

Knowledge of Client Portfolio:

• Implementation Set Up (Agreement | CDF)
• Operations (Processes | Protocols | Service Levels) & Finance (Processes|Requirements)
• Ensure Compliance and Understanding of client portfolio by all internal departments

Extensive Reporting to Clients:

• Monthly Utilization Stats,Service Enquiries & Various Analysis Reports.

Constant Interaction with Clients:

• Management of Emails Escalations
• Monthly Operational Meetings

Admin:

• Creation of Documents & Maintaining of Sharepoint client folder (Saving of Documentation|Email Communications)
• Minutes of Meeting (Submission within 24 hours of Meeting) & Fuel Reviews|Rate Renewals