Junior Key Account Manager

Flash; Johannesburg; On-site; ZAR 270,000 - 360,000; Full time

Job summary

Flash is seeking a Junior Key Account Manager in Johannesburg to identify new business opportunities and support the management of existing client relationships across regions. The role requires strong communication skills, a proactive mindset, and a genuine eagerness to learn and grow within the key account management field.

You will assist senior KAMs with daily tasks, prepare meeting notes, manage order processing, campaign setup, and ensure compliance with SLAs.

Qualifications

• Strong communication skills and a proactive mindset are essential.
• Eagerness to learn and grow in key account management.
• Ability to support multiple client relationships and internal teams.

Responsibilities

• Assist senior and mid-level KAMs in day-to-day account management tasks.
• Prepare meeting notes, reports, and client materials.
• Manage tasks like order processing, campaign setup, and delivery follow-ups.
• Learn client contracts, SLAs, and key deal terms with guidance from KAMs.
• Assist in preparing and organising contract documentation.

Skills

Communication skills

Proactiveness

Willingness to learn

Job description

Company:

A well-established brand with a global strategy, that prides itself on making people's lives easier through frontier technology that creates enabling opportunities.

Culture:

At FLASH, we realise that "the way we do things around here" drives our business and enables us to achieve our purpose of "Making People's Lives Easier". Our 3 values are the drumbeat of our business:

We are all in

We have each other's backs

We are brave

These values help us to make our People's lives easier by creating a culture where people come to work because it's a place where they can engage in meaningful work, in a supportive environment where they can be the best version of themselves and achieve the remarkable!

Job Role:

The Junior Key Account Manager will be responsible for identifying new business opportunities and supporting the management of existing client relationships across all regions. This role requires strong communication skills, a proactive mindset, and a genuine eagerness to learn and grow within the key account management field.

Responsibilities:

1. Account Support & Administration

• Assist senior and mid-level KAMs in day-to-day account management tasks.
• Prepare meeting notes, reports, and client-facing materials.
• Manage operational tasks such as order processing, campaign setup, and delivery follow-ups.
• Gain foundational awareness of client contracts, service level agreements (SLAs), and key deal terms, with guidance from mid- and senior-level KAMs.
• Assist in preparing and organising contract documentation for internal reference.
• Understand the importance of compliance with agreed service levels and elevate any potential breaches to senior team members.

2. Client Interaction & Service

• Serve as a support contact for smaller accounts or as a secondary point of contact for larger clients.
• Respond to routine client queries and coordinate resolutions with internal teams.
• Support the delivery of client onboarding and training sessions.

3. Customer Engagement & Feedback

• Conduct basic satisfaction surveys and gather service feedback for escalation.
• Log customer requests, issues, and insights for senior team members to act upon.

4. Coordination & Support

• Support the execution of internal coordination across product, logistics, and customer support.
• Monitor timelines for client deliverables and assist in meeting service level commitments.

5. Sales Enablement & Tracking

• Track account activity, usage data, and promotional performance with guidance.
• Assist in generating proposals, presentations, and price quotations as needed.

6. Learning & Market Exposure

• Keep up with basic industry trends and competitor activities through structured updates.
• Attend internal product and client meetings for learning and exposure to strategic thinking.

7. CRM & Data Accuracy

• Ensure client records, meeting notes, and opportunity pipelines are maintained accurately in CRM tools.
• Help monitor action items and ensure timely follow-up on assigned tasks.