Key Account Manager - Retail Solutions

Placements24; Mossel Bay; Hybrid; ZAR 420,000 - 900,000; Full time

Benefits offered by this job

Competitive base salary

Commission earnings

Health benefits

Retirement plan

Generous PTO

Professional development

Travel opportunities

Job summary

Placements24 is seeking a motivated Key Account Manager to manage and grow relationships with retail partners in the Mossel Bay area. This hybrid role combines remote relationship management with in-person client meetings to drive retention and revenue.

You will work with our client’s software/hardware solutions in a fast-changing retail tech landscape, building trusted advisor partnerships and delivering strong business outcomes for key stakeholders.

Qualifications

• 3–5 years of experience in account management or sales.
• Proven ability to grow revenue and retain clients.
• Deep understanding of the retail industry and POS systems.
• Excellent communication, negotiation, and presentation skills.
• Experience with CRM tools, preferably Salesforce.
• Ability to work independently in a hybrid role with travel as needed.

Responsibilities

• Manage and nurture a portfolio of key retail accounts.
• Understand client objectives and strategic goals.
• Identify upsell and cross-sell opportunities.
• Conduct regular business reviews and gather feedback.
• Prepare proposals and renewals.
• Collaborate with support, implementation, and product teams.
• Monitor account health and retention.
• Track interactions and sales activity in the CRM.
• Build trusted advisor relationships with stakeholders.

Skills

Account management

Client relations

Sales

Communication

Negotiation

Presentation skills

Relationship building

Travel readiness

Education

Bachelor's degree in Business Administration

Tools

Salesforce

Job description

About the Role

Our client, a leading provider of innovative retail technology solutions, is seeking a highly motivated Key Account Manager to join their team serving the Mossel Bay, Western Cape area. This hybrid role offers the flexibility to manage client relationships both remotely and through in-person meetings. You will be responsible for managing and growing relationships with our client's most valuable retail partners, ensuring their success with our client's cutting-edge software and hardware solutions. The ideal candidate possesses a deep understanding of the retail sector, excellent communication skills, and a proven ability to drive client retention and revenue growth. This is an excellent opportunity for a relationship-focused sales professional to make a significant impact in a dynamic industry.

Key Responsibilities

• Manage and nurture a portfolio of key retail accounts, serving as the primary point of contact for all client needs.
• Develop a comprehensive understanding of each client's business objectives, challenges, and strategic goals within the retail landscape.
• Identify opportunities for upselling and cross-selling additional products and services to enhance client value and drive revenue.
• Conduct regular business reviews with clients to assess performance, gather feedback, and ensure satisfaction with our client's solutions.
• Prepare and present compelling proposals, business cases, and contract renewals.
• Collaborate closely with internal teams, including customer support, implementation, and product development, to ensure seamless service delivery.
• Monitor client account health and proactively address any potential issues to ensure long-term retention.
• Stay abreast of retail industry trends, competitive offerings, and emerging technologies that could impact client businesses.
• Track all client interactions, sales activities, and pipeline progression using the company's CRM system.
• Build strong, trusted advisor relationships with key stakeholders across client organizations.

Requirements

• Minimum of 3-5 years of experience in account management, client relations, or sales, preferably within the retail technology or software sector.
• Proven track record of managing key accounts, driving revenue growth, and achieving high client retention rates.
• Strong understanding of the retail industry, including point-of-sale (POS) systems, inventory management, and customer engagement strategies.
• Excellent communication, negotiation, and presentation skills.
• Demonstrated ability to build and maintain strong, long-lasting client relationships.
• Proficiency in CRM software (e.g., Salesforce) and other relevant sales tools.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
• Ability to work independently and collaboratively in a hybrid work model, with travel to client sites as needed.
• Strong organizational skills and attention to detail.
• Proactive problem-solving attitude and a customer-centric approach.

Benefits

• Competitive base salary with attractive commission and performance bonuses.
• Comprehensive health and wellness benefits package.
• Retirement savings plan with company contributions.
• Generous paid time off and public holiday allowance.
• Opportunities for professional development, training, and career advancement.
• Exposure to innovative retail technology and a dynamic market.
• A supportive and collaborative team environment.
• Potential for travel to industry events and client conferences.