Key Account Manager - Hospitality Solutions

Placements24; Mbombela (Nelspruit); On-site; ZAR 480,000 - 720,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonus

Medical aid

Retirement fund benefits

Professional development opportunities

Job summary

Placements24 is seeking a dynamic Key Account Manager for an on-site role in Nelspruit, Mpumalanga. You will manage and grow high-value hospitality clients, developing strategic plans to drive revenue and client engagement.

The role emphasizes relationship-building, upselling, and ensuring ROI through cross-functional collaboration. The ideal candidate has 4+ years in key account management or related fields, strong negotiation and communication skills, and familiarity with CRM tools, with a

Qualifications

• Minimum 4 years in Key Account Management, Sales or Business Development.
• Proven success in growing key client accounts.
• Excellent understanding of hospitality industry (hotels, restaurants, tourism).
• Strong negotiation, communication and presentation skills.
• Experience with CRM software and account management best practices.

Responsibilities

• Manage and grow relationships with key hospitality clients in Nelspruit and Mpumalanga.
• Develop strategic account plans to drive revenue growth and engagement.
• Identify upsell and cross-sell opportunities for products and services.
• Conduct regular business reviews with clients to demonstrate ROI.
• Act as main contact for client inquiries and requests; collaborate with internal teams.
• Negotiate contract renewals and service agreements.

Skills

Key Account Management

Sales

Negotiation

Communication

CRM software

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Business

Bachelor's degree in Marketing

Tools

CRM software

Job description

About the Role

Our client, a leading provider of specialized solutions for the hospitality industry, is seeking a dynamic and client-focused Key Account Manager. This is an on-site role based in **Nelspruit, Mpumalanga, ZA**, where you will be responsible for managing and growing relationships with a portfolio of high-value clients within the hospitality sector. Your expertise will be crucial in understanding client needs, driving the adoption of our client's solutions, and ensuring maximum customer satisfaction and retention. The ideal candidate has a proven track record in account management, excellent communication and negotiation skills, and a deep understanding of the hospitality industry's unique challenges and opportunities. You will serve as the primary liaison between our client and their key partners, fostering strong, long-term collaborations. This position offers the chance to make a significant impact within a reputable company and contribute to its continued success.

Key Responsibilities

• Manage and nurture relationships with key accounts in the hospitality sector in **Nelspruit** and the surrounding **Mpumalanga** region.
• Develop and execute strategic account plans to drive revenue growth and deepen client engagement.
• Identify opportunities for upselling and cross-selling new products and services.
• Conduct regular business reviews with clients to assess their needs and demonstrate ROI.
• Act as the main point of contact for all client inquiries, issues, and requests.
• Collaborate with internal teams (sales, support, product) to ensure seamless client experience.
• Monitor client satisfaction and proactively address any concerns to ensure retention.
• Stay informed about industry trends and competitor activities within the hospitality market.
• Negotiate contract renewals and service agreements.

Requirements

• Minimum of 4 years of experience in Key Account Management, Sales, or Business Development, preferably within the hospitality or technology solutions sector.
• Demonstrated success in managing and growing key client accounts.
• Excellent understanding of the hospitality industry (hotels, restaurants, tourism).
• Strong negotiation, communication, and presentation skills.
• Proven ability to build and maintain strong, long-term client relationships.
• Proficiency in CRM software and account management best practices.
• Ability to work independently and collaboratively within an on-site team environment.
• Bachelor's degree in Hospitality Management, Business, Marketing, or a related field.
• Residing in or willing to relocate to **Nelspruit, Mpumalanga, ZA** for this role.

Benefits

Our client offers a competitive salary with a performance-based bonus structure designed to reward success. Comprehensive medical aid and retirement fund benefits are provided. Opportunities for professional development, including industry-specific training and workshops, are readily available. The company fosters a positive and collaborative work environment with modern office facilities. Paid annual leave and other statutory benefits are included. Being part of a respected organization in the hospitality solutions market offers stability and growth potential. Team-building events and opportunities to network within the industry are common. This role provides a solid career path within account management.