Junior Universal Banker: Foundations in Client Service

Standard Bank Group; KaMaqhekeza; On-site; ZAR 112,000 - 156,000; Full time

Job summary

Standard Bank Group is offering a hands-on learning opportunity in Personal & Private Banking. Trainees shadow Universal Bankers to observe how client needs are identified and addressed, while gaining knowledge of account servicing, product offerings, compliance, and customer experience standards.

You will prepare for future independent client engagement by earning essential skills and accreditations in a supervised learning environment.

Qualifications

• Secondary/Matric or equivalent required.
• FAIS qualification with experience preferred.
• 1-2 years in banking or call centre environment.

Responsibilities

• Shadow Universal Bankers to observe how client needs are identified and addressed.
• Develop understanding of account servicing, product offerings and compliance.
• Prepare for future independent client engagement by gaining required skills.

Skills

Customer focus

Banking processes

Problem solving

Education

Secondary/High school/A levels/Matric

NQF5 FAIS qualification and experience

Job description

Standard Bank Group is offering a hands-on learning opportunity in Personal & Private Banking. Trainees shadow Universal Bankers to observe how client needs are identified and addressed, while gaining knowledge of account servicing, product offerings, compliance, and customer experience standards.

You will prepare for future independent client engagement by earning essential skills and accreditations in a supervised learning environment.