Universal Banker (Level 1)

Standard Bank Group; KaMaqhekeza; On-site; ZAR 112,000 - 156,000; Full time

Job summary

Standard Bank Group is offering a hands-on learning opportunity in Personal & Private Banking. Trainees shadow Universal Bankers to observe how client needs are identified and addressed, while gaining knowledge of account servicing, product offerings, compliance, and customer experience standards.

You will prepare for future independent client engagement by earning essential skills and accreditations in a supervised learning environment.

Qualifications

• Secondary/Matric or equivalent required.
• FAIS qualification with experience preferred.
• 1-2 years in banking or call centre environment.

Responsibilities

• Shadow Universal Bankers to observe how client needs are identified and addressed.
• Develop understanding of account servicing, product offerings and compliance.
• Prepare for future independent client engagement by gaining required skills.

Skills

Customer focus

Banking processes

Problem solving

Education

Secondary/High school/A levels/Matric

NQF5 FAIS qualification and experience

Job description

Business Segment: Personal & Private Banking

To build foundational knowledge and practical insight into delivering banking services by shadowing experienced Universal Bankers and engaging in supervised learning. Observe how client needs are identified and addressed, developing a strong understanding of account servicing processes, product offerings, compliance requirements, and customer experience standards. Prepare for future independent client engagement by gaining skills and accreditations required.

Qualifications

MinimumQualification

• Secondary/High school/A levels/Matric
• NQF5 Relevant FAIS qualification and experience.

Experience Required

• 1-2 years
• If no FAIS experience, would then need to operate under supervision.
• Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.

Additional Information

• Generating Ideas
• Exploring Possibilities
• Providing Insights
• Adopting Practical Approaches
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding ( Consumer Banking) &Product and Services Knowledge
• Processing

Our Commitment to Diversity, Equity and Inclusion

Standard Bank Group is committed to fair and inclusive employment practices. We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities. We strive to create an environment where everyone has an equal opportunity to contribute and grow.