Universal Banker (Level 1)

Standard Bank Group; Mpumalanga; Sur place; ZAR 67 000 - 100 000; Plein temps

Résumé du poste

Standard Bank Group offers a hands-on program in Personal & Private Banking where you shadow Universal Bankers to gain practical insight into client needs and account servicing. You will observe how client needs are identified and addressed, while building knowledge of compliance, product offerings, and customer experience standards.

Prepare for future independent client engagement by gaining skills and accreditations required, under supervision.

Qualifications

• Secondary/High school/A levels/Matric.
• NQF5 FAIS qualification and experience.
• 1–2 years in banking; supervision if FAIS experience is lacking.

Responsabilités

• Shadow Universal Bankers to gain practical insight into client needs and account servicing.
• Observe compliance requirements and customer experience standards.
• Prepare for future independent client engagement through supervised learning.

Connaissances

Branch banking

Contact centre

Bank processes

Policies & products

Formation

Secondary/High school

NQF5 FAIS qualification & experience

Description du poste

Business Segment: Personal & Private Banking

To build foundational knowledge and practical insight into delivering banking services by shadowing experienced Universal Bankers and engaging in supervised learning. Observe how client needs are identified and addressed, developing a strong understanding of account servicing processes, product offerings, compliance requirements, and customer experience standards. Prepare for future independent client engagement by gaining skills and accreditations required.

Qualifications

MinimumQualification

• Secondary/High school/A levels/Matric
• NQF5 Relevant FAIS qualification and experience.

Experience Required

• 1-2 years
• If no FAIS experience, would then need to operate under supervision.
• Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.

Additional Information

• Generating Ideas
• Exploring Possibilities
• Providing Insights
• Adopting Practical Approaches
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding ( Consumer Banking) &Product and Services Knowledge
• Processing

Our Commitment to Diversity, Equity and Inclusion

Standard Bank Group is committed to fair and inclusive employment practices. We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities. We strive to create an environment where everyone has an equal opportunity to contribute and grow.