Junior Luxury Reservations Specialist

Kendrick Recruitment; Durban; On-site; ZAR 120,000 - 150,000; Full time

Job summary

Kendrick Recruitment seeks a Junior Reservationist for a luxury beach house in Durban, KwaZulu-Natal. You will assist with reservations, respond to inquiries from guests and travel agents, and ensure bookings are captured accurately.

Ideal candidates will bring strong communication, attention to detail, and professional etiquette. A passion for luxury hospitality and delivering exceptional guest service is essential for success in a fast-paced environment.

Qualifications

• Previous experience in reservations, front office or a similar hospitality role would be advantageous.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organisational abilities.
• Professional telephone and email etiquette.
• Ability to work efficiently in a fast-paced environment.
• Strong computer literacy and administrative skills.
• A passion for luxury hospitality and delivering exceptional guest service.
• A professional, positive and well-presented approach.

Responsibilities

• Assist with managing reservations and booking enquiries.
• Respond to guest and travel agent enquiries in a professional and timely manner.
• Process bookings accurately and ensure all reservation details are captured correctly.
• Assist with amendments, cancellations and confirmations.
• Maintain accurate reservation records and guest information.
• Communicate effectively with the relevant operational teams to ensure a seamless guest experience.
• Assist with pre-arrival arrangements and guest requirements.
• Provide friendly and professional service to guests throughout the reservation process.

Skills

Reservations

Front office

Communication skills

Attention to detail

Organisation

Telephone etiquette

Email etiquette

Hospitality

Job description

Kendrick Recruitment seeks a Junior Reservationist for a luxury beach house in Durban, KwaZulu-Natal. You will assist with reservations, respond to inquiries from guests and travel agents, and ensure bookings are captured accurately.

Ideal candidates will bring strong communication, attention to detail, and professional etiquette. A passion for luxury hospitality and delivering exceptional guest service is essential for success in a fast-paced environment.