Jnr House Manager | Concierge

HotelJobs; Cape Town; On-site; ZAR 260,000 - 380,000; Full time

Job summary

HotelJobs, Cape Town, seeks a Junior House Manager / Assistant Concierge for a luxury property. You will work closely with the House Management and Concierge teams to deliver personalised service from pre-arrival to departure, manage guest profiles and reservations on Opera, and support daily operations.

The role requires at least 3 years in a similar luxury setting with strong admin and computer skills (Opera, POS, Word, Excel & Outlook).

Qualifications

• Minimum 3 years’ experience in a similar role within a 5-star or luxury environment.
• Formal Hospitality qualification preferred.
• Strong administrative and computer skills.
• Opera, POS, Word, Excel & Outlook experience.

Responsibilities

• Personalised guest service from pre-arrival to departure.
• Arrivals, departures, luggage and special requests.
• Guest transfers, chauffeur services, restaurant reservations and experiences.
• Curating bespoke guest experiences and thoughtful touches.
• Maintaining guest profiles, itineraries and reservations on Opera.
• Cross-departmental coordination with F&B, Housekeeping, Spa, Culinary and Front Office.
• Property readiness, guest-area checks and daily operational support.
• Handovers, briefings, checklists and administrative systems.
• Supporting the House Manager and Duty Manager with light operational oversight.

Skills

Guest service

Organisation

Communication

Hospitality

Education

Formal Hospitality qualification

Tools

Opera

POS

Word

Excel

Outlook

Job description

JUNIOR HOUSE MANAGER / ASSISTANT CONCIERGE ? Cape Town | Luxury Hospitality

An exciting opportunity for a polished, service-driven hospitality professional to join an exceptional luxury property in Cape Town.

We are looking for a hands-on; organised and naturally hospitable all-rounder who understands the art of personalised service and takes pride in anticipating guest needs.

The Role

Working closely with the House Management and Concierge teams, you will assist with:

• Personalised guest service from pre-arrival to departure
• Arrivals, departures, luggage and special requests
• Guest transfers, chauffeur services, restaurant reservations and experiences
• Curating bespoke guest experiences and thoughtful touches
• Maintaining guest profiles, itineraries and reservations on Opera
• Cross-departmental coordination with F&B, Housekeeping, Spa, Culinary and Front Office
• Property readiness, guest-area checks and daily operational support
• Handovers, briefings, checklists and administrative systems
• Supporting the House Manager and Duty Manager with light operational oversight

We're Looking For Someone Who Is:

• Sophisticated, composed and naturally hospitable
• Highly organised with exceptional attention to detail
• Confident engaging with international guests
• Proactive, discreet and service-driven
• Knowledgeable about Cape Town's dining, cultural and leisure offering
• Comfortable working independently while collaborating across departments

Requirements:

• Minimum 3 years’ experience in a similar role within a 5-star or luxury environment
• Formal Hospitality qualification preferred
• Strong administrative and computer skills
• Opera, POS, Word, Excel & Outlook experience

Shift work: Early 06:30-15:30 | Late 14:00-23:00

?? South African Nationals preferred

If you have a genuine passion for refined; residential-style hospitality; personalised guest experiences and making every detail matter, we would love to hear from you.