Junior House Manager / Assistant Concierge

Craven Cottage CC; Wes-Kaap; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Craven Cottage CC in South Africa seeks a Front Office & Concierge Associate to assist guests with efficient, courteous service and perform administrative duties to the highest standards. You will support arrivals, departures and curate personalised experiences for international guests.

The role requires a Formal Hospitality Qualification, at least 3 years in a luxury environment, strong computer literacy (Opera PMS, POS, Word, Excel, Outlook) and excellent English.

Qualifications

• Formal Hospitality Qualification required.
• Minimum 3 years experience in a 5* or luxury environment.
• Strong administrative background with computer literacy (Opera, POS, Word, Excel, Outlook).
• Fluency in English; experience dealing with international guests.
• Knowledge of Cape Town's dining and leisure offerings.

Responsibilities

• Assist guests efficiently and courteously across Front Office functions.
• Support concierge with personalised, discreet guest service from pre-arrival to departure.
• Curate bespoke experiences based on guest preferences.
• Assist arrivals and departures, including check-ins, luggage, and special requirements.
• Coordinate guest transportation, airport transfers, chauffeur services and restaurant reservations.
• Maintain guest profiles, itineraries, reservations and preferences in Opera PMS.
• Liaise with F&B, Housekeeping, Spa, Events and Front Office to execute guest requirements.
• Prepare and maintain daily handovers, checklists and logs; keep SOPs audit-ready.
• Support property readiness through regular walkthroughs and coordination with departments.

Skills

Guest service

Communication

Multitasking

Organisation

Hospitality

Education

Formal Hospitality Qualification

Tools

Opera PMS

POS

Word

Excel

Outlook

Job description

Duties

• Assist our guests efficiently and courteously in all Front Office related functions and to perform all administrative duties to the highest standards
• Support the concierge function by delivering highly personalised, discreet and anticipatory guest service from pre-arrival through to departure.
• Curate bespoke experiences and thoughtful touches based on individual guest preferences, ensuring a warm, refined and memorable stay.
• Assist with arrivals and departures, including check-ins, luggage support, early/late arrivals and special requirements.
• Coordinate guest transportation, airport transfers, chauffeur services, restaurant reservations and local experiences.
• Maintain accurate guest profiles, itineraries, reservations, preferences, requests and follow-ups on Opera PMS and internal systems.
• Liaise closely with F&B, Housekeeping, Spa, Culinary, Events, Guest Experience and Front Office to ensure guest requirements are executed seamlessly and timeously.
• Assist in preparing and maintaining daily handovers, briefings, checklists, departmental logs and administrative records, ensuring SOPs remain current and audit-ready.
• Support property readiness through regular walkthroughs, guest-area checks and coordination with Housekeeping and relevant departments.
• Assist the House Manager and Duty Manager with light operational oversight, identifying and escalating maintenance, service or operational matters where appropriate.
• Engage meaningfully with guests, anticipating needs and identifying opportunities to enhance their experience while upholding presentation and service standards.

Requirements

• Formal Hospitality Qualification
• Minimum 3 Years experience in a similar role of in a 5* or similar luxury environment
• Strong administrative background with excellent computer literacy (Opera, POS, Word, Excel, Outlook).
• Sophisticated, service-driven, impeccably organised and naturally hospitable.
• Passionate about administrative excellence and organisational systems.
• Strong communicator with fluency in English and confidence dealing with international guests.
• Highly organised and detail-focused, with strong multitasking abilities.
• Knowledgeable about Cape Town's cultural, dining, and leisure offerings.
• Naturally hospitable, observant, composed and pro-active, with the ability to work independently while collaborating effectively across departments.