Junior FOH Supervisor – Luxury Hotel

Kendrick Recruitment; Eersterivier; On-site; ZAR 198,000 - 237,000; Full time

Job summary

Kendrick Recruitment seeks a Junior Assistant Front of House Manager to join a prestigious luxury hotel in Cape Town. You will support daily Front of House operations, supervise staff, ensure warm welcomes and personalised service, and oversee check-ins/check-outs, guest requests and department coordination.

Ideal candidates have hospitality experience, strong communication, and a professional, proactive attitude. This role requires flexibility with shifts, weekends and holidays.

Qualifications

• Previous experience in a hotel front-office or guest relations position.
• Previous supervisory experience would be advantageous.
• A genuine passion for luxury hospitality and guest service.
• Excellent communication and interpersonal skills.
• Strong organisational and administrative abilities.
• Professional presentation and a positive, approachable attitude.
• Ability to multitask and work effectively under pressure.
• Willingness to work shifts, weekends and public holidays when required.

Responsibilities

• Assist with daily management and smooth running of Front of House operations.
• Support Front of House Manager with supervising, guiding and motivating the team.
• Ensure guests receive a warm welcome and exceptional personalised service.
• Assist with guest check-ins, check-outs and reception operations.
• Handle guest enquiries, requests and complaints professionally.
• Monitor service standards and ensure front-of-house procedures are followed.
• Assist with staff scheduling, training and performance management.
• Liaise with other departments to ensure seamless guest experiences.
• Conduct regular operational checks and keep front-of-house areas well presented.
• Step into leadership capacity during busy periods.

Skills

Communication skills

Interpersonal skills

Organisational skills

Attention to detail

Multitasking

Leadership

Job description

Kendrick Recruitment seeks a Junior Assistant Front of House Manager to join a prestigious luxury hotel in Cape Town. You will support daily Front of House operations, supervise staff, ensure warm welcomes and personalised service, and oversee check-ins/check-outs, guest requests and department coordination.

Ideal candidates have hospitality experience, strong communication, and a professional, proactive attitude. This role requires flexibility with shifts, weekends and holidays.