Junior Field Service Technician

Helderberg Personnel Cc; Wes-Kaap; On-site; ZAR 120,000 - 150,000; Full time

Job summary

Helderberg Personnel Cc in Somerset West, Western Cape, seeks a Junior Field Service Technician to quote, repair and maintain equipment both in-house and on-site at client sites.

You will travel across Cape Town and regional hubs, perform diagnostics, generate service reports, and ensure stock and workshop accuracy while delivering excellent customer service.

The role requires Matric and a basic electrical/electronic background, with a valid driver’s license and willingness to travel.

Qualifications

• Matric certificate; formal electrical/electronic qualification is an advantage.
• Minimum 6 months hands-on electrical/electronic experience with strong customer service.
• Valid driver’s licence and own vehicle; willing to travel regionally.
• Proficient in MS Office (Word, Excel, Outlook).
• Strong verbal communication and professional appearance.

Responsibilities

• Diagnose, repair, and test equipment at client locations and in workshop.
• Generate service/maintenance reports with photos and quotes for Branch Lead.
• Deliver on-site service as a brand ambassador and assist with loading/offloading.
• Manage machines in/out, attach tags, and maintain stock accuracy.
• Attend scheduled service calls and standby after hours/weekends.

Job description

Based in Somerset West, our client is seeking a Junior Field Service Technician who will be responsible for conducting quotations, repairs, and preventative maintenance on equipment both in-house and on-site at client premises.

This role demands high standards of customer service, technical diagnostics, and field travel across Cape Town and regional hubs.

Key Responsibilities

• Repairs & Maintenance: Diagnose, repair, and test equipment at client locations and in the workshop, achieving a zero-percent return rate. Carry out warranty repairs using designated vehicle spares.
• Quoting & Inspections: Inspect incoming units, generate accurate service/maintenance reports with supporting photos, and submit quote data to the Branch Lead.
• Customer Service & Client Sites: Act as a professional brand ambassador, delivering prompt on-site service, strictly following site procedures, and assisting clients with machine loading/offloading.
• Workshop & Admin: Book machines in/out, attach ID tags/POD documentation, complete daily log sheets/job cards, and maintain vehicle and workshop stock accuracy.
• Standby & Call-outs: Attend scheduled service calls and remain available for allocated after-hours and weekend standby duties.

Requirements & Qualifications

• Education: Matric certificate. A formal electrical or electronic qualification is a distinct advantage.
• Experience: Minimum of 6 months hands-on experience in an electrical or electronic environment, paired with solid customer service experience.
• Licence & Mobility: Valid driver’s licence with driving experience and own reliable vehicle. Willingness to travel regionally.
• Computer Literacy: Proficient in MS Office suite (Word, Excel, Outlook).
• Attributes: Strong verbal communication skills, presentable appearance, disciplined approach to tool and stock management, and high ethical standards

Junior Field Service Technician • Somerset West, Western Cape, ZA