Junior Field Service Technician

Helderberg Personnel; Somerset West; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Helderberg Personnel seeks a Repairs Technician with electrical or electronic experience to service equipment at client sites and in the workshop.

You will diagnose faults, perform maintenance, quote work, and maintain stock and workshop records while travelling regionally and upholding health and safety and customer service standards.

Qualifications

• Matric certificate; electrical/electronic qualification is a plus.
• At least 6 months hands-on experience in electrical/electronic environment with solid customer service.
• Valid driver’s licence with driving experience and own reliable vehicle; willing to travel regionally.
• Proficient in MS Office (Word, Excel, Outlook).
• Strong verbal communication; presentable; disciplined with tool and stock management; high ethical standards.

Responsibilities

• Diagnose, repair and test equipment at client locations and in the workshop.
• Inspect incoming units, generate service reports with photos, and submit quotes to Branch Lead.
• Deliver on-site service as a brand ambassador and assist with loading/offloading.
• Book machines in/out, attach IDs, complete daily logs and maintain workshop stock accuracy.
• Attend scheduled service calls and standby duties, including after-hours/weekends.

Skills

Verbal communication

Professional appearance

Stock management

Ethical standards

Education

Matric certificate

Electrical/electronic qualification (advantage)

Tools

MS Office

Job description

Key Responsibilities

• Repairs & Maintenance: Diagnose, repair, and test equipment at client locations and in the workshop, achieving a zero-percent return rate. Carry out warranty repairs using designated vehicle spares.
• Quoting & Inspections: Inspect incoming units, generate accurate service/maintenance reports with supporting photos, and submit quote data to the Branch Lead.
• Customer Service & Client Sites: Act as a professional brand ambassador, delivering prompt on-site service, strictly following site procedures, and assisting clients with machine loading/offloading.
• Workshop & Admin: Book machines in/out, attach ID tags/POD documentation, complete daily log sheets/job cards, and maintain vehicle and workshop stock accuracy.
• Standby & Call-outs: Attend scheduled service calls and remain available for allocated after-hours and weekend standby duties.

Requirements & Qualifications

• Education: Matric certificate. A formal electrical or electronic qualification is a distinct advantage.
• Experience: Minimum of 6 months hands-on experience in an electrical or electronic environment, paired with solid customer service experience.
• Licence & Mobility: Valid driver’s licence with driving experience and own reliable vehicle. Willingness to travel regionally.
• Computer Literacy: Proficient in MS Office suite (Word, Excel, Outlook).
• Attributes: Strong verbal communication skills, presentable appearance, disciplined approach to tool and stock management, and high ethical standards