Junior Field Application Engineer - Client-Facing Tech & Solutions

Metacom; Cape Town; On-site; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Pension

Group Life Cover

Medical Aid

Job summary

Metacom is seeking a Junior Field Application Engineer to join the Business Development team. You will support technical solutions, conduct testing, and provide level 4 client support while coordinating with engineering and customers to ensure successful implementations.

You will travel locally and occasionally internationally, stay current with product developments, and contribute to training, documentation, and after-hours support as required.

Qualifications

• A relevant Engineering/IT degree or diploma is required.
• MCSE and CCNA certifications are highly desirable.
• Solid knowledge of LANs and WANs.
• Willingness to travel locally and internationally.
• Experience with UniFi products is a plus.

Responsibilities

• Provide internal and client support for software, hardware, networking, and systems.
• Test new products and solutions across hardware, networking, software, and firmware.
• Fault finding on returned products and document results.
• Provide level 4 support to clients as required.
• Assist with product integration and field implementation.
• Develop and assist with technical documentation.
• Deliver training and handover on new products.
• Stand-by after hours for escalated support.

Skills

LANs and WANs

Education

Relevant Engineering / Information Technology Degree or Diploma

Tools

MCSE

CCNA

UniFi Experience

Remote support tools

Job description

Metacom is seeking a Junior Field Application Engineer to join the Business Development team. You will support technical solutions, conduct testing, and provide level 4 client support while coordinating with engineering and customers to ensure successful implementations.

You will travel locally and occasionally internationally, stay current with product developments, and contribute to training, documentation, and after-hours support as required.