Field Application Engineer: Remote & Onsite Tech Support

Sangfor Technologies; City of Johannesburg Metropolitan Municipality; Hybrid; ZAR 450,000 - 650,000; Full time

Job summary

Sangfor Technologies in Johannesburg seeks an experienced Technical Engineer to provide onsite and remote support, install and integrate Sangfor solutions in customer environments, and deliver technical training to partners and customers. You will track and resolve incidents, prepare reports, and contribute to the knowledge base with robust documentation.

Responsibilities include escalating product issues to RND when needed, and collaborating with customers to ensure successful deployments and

Qualifications

• 3+ years of experience as technical engineer, system integrator or equivalent experience.
• Solid knowledge of network best practices and understanding of server, storage, cloud, virtualization, hyper converged infrastructure.
• Knowledge of mainstream virtualization or hyper converged solutions (VMware, Simplivity, Nutanix) and ability to troubleshoot Sangfor products.

Responsibilities

• Onsite and remote technical support for customers to resolve issues in POC or after-sales inquiries.
• Track, maintain and resolve incidents and provide reports to customers.
• Perform device installation and integration into customer environments.
• Provide technical training for Partners and/or customers.
• Escalate to RND to resolve product issues.
• Create technical documentation for projects and internal knowledge base.

Skills

Networking basics

Troubleshooting

Virtualization

Hyper-converged infra

Cloud computing

Tools

VMware

Nutanix

Simplivity

Job description

Sangfor Technologies in Johannesburg seeks an experienced Technical Engineer to provide onsite and remote support, install and integrate Sangfor solutions in customer environments, and deliver technical training to partners and customers. You will track and resolve incidents, prepare reports, and contribute to the knowledge base with robust documentation.

Responsibilities include escalating product issues to RND when needed, and collaborating with customers to ensure successful deployments and