Junior Implementation Engineer

Metacom; Cape Town; On-site; ZAR 230,000 - 350,000; Full time

Benefits offered by this job

Pension

Group Life Cover

Medical Aid

Job summary

Metacom, based in Cape Town, seeks a Junior Implementation Engineer to join the Customer Project Delivery Team. You will work with project managers and field technicians to install solutions at customer sites.

Responsibilities include remote configurations, on-site support, building a knowledge base, handover with Pre-Sales, progress reports, and escalation of configuration issues to FAEs. IT Diploma or CCNA is required, with N+/A+ beneficial. A valid driver’s license is needed.

Qualifications

• Networking fundamentals including LANs/WANs.
• IT Diploma or CCNA certification required.
• Minimum 2 years relevant experience.
• Flexible under pressure; team player; proactive and self-motivated.

Responsibilities

• Complete remote configurations for customer site installations.
• Assist field technicians to implement solutions on site.
• Build up a knowledge base of customer solutions.
• Coordinate handover with Pre-Sales for new solutions.
• Provide progress reports to project managers during rollouts.
• Escalate potential configuration errors to Field Application Engineers.

Skills

LANs/WANs

Team collaboration

Problem solving

Education

Information Technology Diploma

CCNA

N+

A+

Tools

SSH

NC

TCPDUMP

UniFi

Job description

Are you a team player with passion and drive, adding a solution-orientated and positive mindset – then consider Metacom as an employer of choice.

We are seeking a presentable candidate as a Junior Implementation Engineer to work within the Customer Project Delivery Team to successfully implement technical solutions for our customers. The successful candidate will work directly with our project managers and field technician team to complete all customer site installations.

Duties would include, but not be limited to:

• Complete all necessary remote configurations required for a customer site installation.
• Assist field technicians to successfully implement a customer solution on site.
• Build up a good knowledge base of all customer solutions.
• Work with the Pre Sales Team to ensure the successful handover of a new customer solution.
• Provide progress reports to the project managers of installations during a customer rollout or project.
• Escalate any protentional errors in a customer configuration template to the Field Application Engineers (FAE).
• Relevant Information Technology Diploma or CCNA
• N+
• Solid experience and understanding of LANs and WANs
• Minimum 2 years relevant working experiencing
• Valid driver’s license with own reliable transport
• A+
• Remote support tools (SSH, NC, TCPDUMP)
• UniFi Experience (UEWACertified beneficial)

Desirable personality traits:

• Remain flexible, function under pressure and maintain a positive attitude and work performance in a variety of circumstances
• Have the ability to work within a team, but also independently
• Take responsibility for staying up to date with the latest trends and developments
• Be willing and keen to share information
• Have good communication skillsHave a natural tendency to be self-driven and highly self-motivated with a sense of pride in their work
• Show initiative
• Have a strong sense of integrity, and is open, honest and ethical in everything they do
• Be able to learn and apply new development tools quickly and efficiently

Metacom offers a highly rewarding role with substantial growth opportunities, as well as exciting benefits - Pension, Group Life Cover, Medical Aid and more.