Junior Customer Service Representative Apprentice

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 100,000 - 167,000; Full time

Benefits offered by this job

Comprehensive training in customer服务

Mentorship from experienced CS pros

Hybrid work model with in-office days

Job summary

Placements24 in Nelspruit is seeking a Junior Customer Service Representative Apprentice to join a growing retail team. This hybrid role blends remote call handling with essential in-office days for collaboration and training in our Nelspruit location.

You will learn to handle customer inquiries, resolve issues, and provide product information under mentorship from experienced professionals, building communication and problem-solving skills for a future in customer relations.

Qualifications

• Excellent verbal and written communication skills.
• Empathetic and patient with customers.
• Basic computer proficiency and ability to learn new software quickly.
• Willingness to learn and follow customer service protocols.
• Available for required in-office days in Nelspruit.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Provide information about products, services, and company policies.
• Assist customers with placing orders, processing returns, and resolving issues.
• Document customer interactions and resolutions accurately in the CRM system.
• Escalate complex customer issues to senior representatives or relevant departments.
• Follow communication scripts and guidelines to ensure consistent service delivery.

Skills

Communication skills

Empathy

Multitasking

Time management

Problem solving

Basic computer skills

Education

Matriculation certificate or equivalent

Tools

CRM software

Job description

About the Role Our client, a growing retail company based in Nelspruit , is seeking an enthusiastic Junior Customer Service Representative Apprentice. This hybrid role is an excellent opportunity to develop strong communication and problem-solving skills while assisting customers and supporting the service team. You will learn how to handle customer inquiries, resolve issues, and provide information about products and services. We are looking for individuals with a friendly disposition, a passion for helping others, and a desire to learn the ins and outs of customer relations. You will be mentored by experienced customer service professionals, gaining practical experience in a supportive environment. This position involves a mix of remote work, allowing for flexible call handling, and essential in-office days for team collaboration and training in our Nelspruit location. If you are a patient, empathetic, and driven individual looking to build a career in customer-facing roles, this apprenticeship is an ideal starting point.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Provide information about products, services, and company policies.
• Assist customers with placing orders, processing returns, and resolving issues.
• Document customer interactions and resolutions accurately in the CRM system.
• Escalate complex customer issues to senior representatives or relevant departments.
• Follow communication scripts and guidelines to ensure consistent service delivery.
• Contribute to maintaining a positive customer experience.
• Learn about company products and services to effectively assist customers.
• Participate in team meetings and training sessions.
• Provide feedback on customer service processes to identify areas for improvement.

Requirements

• Excellent verbal and written communication skills.
• Strong interpersonal skills with an emphasis on empathy and patience.
• Basic computer proficiency and ability to learn new software quickly.
• A positive attitude and a genuine desire to help customers.
• Ability to multitask and manage time effectively.
• A matriculation certificate or equivalent.
• Willingness to learn and follow customer service protocols.
• Must be available for required in-office days in Nelspruit .
• Reliable internet connection for remote work days.
• A calm and professional approach to handling challenging situations.

Benefits

• Comprehensive training in customer service best practices.
• Mentorship from experienced customer service professionals.
• Exposure to diverse customer interactions and problem-solving scenarios.
• Opportunity to develop valuable communication and conflict-resolution skills.
• Hybrid work model offering flexibility and team engagement.
• Supportive work environment in our Nelspruit office.
• Career development opportunities in customer relations and management.
• Hands-on experience in a customer-facing role.
• Contribution to customer satisfaction and company reputation.
• A solid foundation for a career in service-oriented industries.