Customer Support Agent - Centurion

Placements24; Centurion; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary package

Medical and dental insurance

Pension fund and life cover

Generous annual leave

Training on financial products and CSE

Job summary

Placements24 is seeking a dedicated Customer Support Agent for our client, a respected financial services institution in Centurion, Gauteng. You will assist clients with account inquiries, provide accurate information, and resolve issues promptly while upholding compliance standards.

The role requires excellent communication, attention to detail, and a customer-focused attitude. Based in Centurion, you will contribute to high service levels and client satisfaction.

Qualifications

• High school diploma or equivalent; a relevant tertiary qualification is advantageous.
• Previous experience in customer service, preferably in the financial services sector.
• Strong knowledge of banking products and services.
• Excellent verbal and written communication skills.
• Proficiency in MS Office Suite and banking software.
• Ability to handle sensitive customer information with discretion.
• Strong attention to detail and accuracy in data entry.
• Customer-focused with a positive and professional attitude.
• Based in Centurion or able to commute.

Responsibilities

• Handle customer inquiries related to financial products and services via phone and email.
• Provide clear and accurate information on account balances, transactions, and policies.
• Assist clients with opening new accounts, closing accounts, and other service requests.
• Troubleshoot and resolve customer issues related to their accounts promptly and effectively.
• Process customer requests and update account information accurately.
• Adhere to all company regulations and compliance standards.
• Identify customer needs and suggest relevant products or services.
• Document all customer interactions and resolutions in the system.
• Escalate complex issues to supervisors or specialized departments when necessary.
• Maintain a high level of customer satisfaction and retention.

Skills

Communication skills

Attention to detail

Discretion with data

Customer-focused

Pressure handling

Education

High school diploma

Tertiary qualification advantageous

Tools

MS Office

Banking software

Job description

About the Role

Our client, a well-established financial services institution, is seeking a diligent Customer Support Agent to join their team in Centurion, Gauteng. This role is crucial for providing accurate and efficient assistance to clients regarding their accounts and services. The ideal candidate will possess excellent communication skills, a strong understanding of financial products, and a commitment to delivering exceptional service. You will be an integral part of a team dedicated to ensuring client satisfaction and resolving inquiries promptly. This position offers a stable career path within a reputable organization known for its commitment to employee growth and development, right in the heart of Centurion. We are looking for individuals with a keen eye for detail and a professional demeanor. The successful applicant will contribute significantly to maintaining high standards of customer care within the bustling Gauteng business hub.

Key Responsibilities

• Handle customer inquiries related to financial products and services via phone and email.
• Provide clear and accurate information on account balances, transactions, and policies.
• Assist clients with opening new accounts, closing accounts, and other service requests.
• Troubleshoot and resolve customer issues related to their accounts promptly and effectively.
• Process customer requests and update account information accurately.
• Adhere to all company regulations and compliance standards.
• Identify customer needs and suggest relevant products or services.
• Document all customer interactions and resolutions in the system.
• Escalate complex issues to supervisors or specialized departments when necessary.
• Maintain a high level of customer satisfaction and retention.

Requirements

• High school diploma or equivalent; a relevant tertiary qualification is advantageous.
• Previous experience in customer service, preferably in the financial services sector.
• Strong knowledge of banking products and services is a significant plus.
• Excellent verbal and written communication skills.
• Proficiency in MS Office Suite and experience with banking software.
• Ability to handle sensitive customer information with discretion.
• Strong attention to detail and accuracy in data entry.
• Customer-focused with a positive and professional attitude.
• Ability to work effectively under pressure.
• Must be based in or able to commute to Centurion, Gauteng.

Benefits

• Competitive salary package.
• Comprehensive medical and dental insurance.
• Pension fund and life cover.
• Generous annual leave.
• Training on financial products and customer service excellence.
• Career advancement opportunities within the banking sector.
• Secure and stable employment.
• Regular performance reviews and feedback.
• Employee wellness programs.
• Discounted financial services.