Junior Community Moderator — Social Impact & Onsite Café

Neptune; Gauteng; On-site; ZAR 120,000 - 160,000; Full time

Benefits offered by this job

Onsite Barista

Teambuilding Activities

A Culture That Feels Like Family

A Top-Notch Office Space

Job summary

Hello Group in Sandton, ZA is seeking a Junior Community Moderator to look after Hello Paisa's online communities and social media pages, reporting to the Call Centre Manager.

You will respond to customer comments and messages, keep conversations respectful and on brand, and escalate issues to the right teams to ensure quick, helpful answers. This is an onsite role at our modern Sandton office.

Responsibilities

• Responds to customer comments and messages, keeps conversations respectful and on brand, escalates issues to the right team so customers get quick and helpful answers.

Job description

Hello Group in Sandton, ZA is seeking a Junior Community Moderator to look after Hello Paisa's online communities and social media pages, reporting to the Call Centre Manager.

You will respond to customer comments and messages, keep conversations respectful and on brand, and escalate issues to the right teams to ensure quick, helpful answers. This is an onsite role at our modern Sandton office.