Junior Community Moderator

Neptune; Gauteng; On-site; ZAR 120,000 - 160,000; Full time

Benefits offered by this job

Onsite Barista

Teambuilding Activities

A Culture That Feels Like Family

A Top-Notch Office Space

Job summary

Hello Group in Sandton, ZA is seeking a Junior Community Moderator to look after Hello Paisa's online communities and social media pages, reporting to the Call Centre Manager.

You will respond to customer comments and messages, keep conversations respectful and on brand, and escalate issues to the right teams to ensure quick, helpful answers. This is an onsite role at our modern Sandton office.

Responsibilities

• Responds to customer comments and messages, keeps conversations respectful and on brand, escalates issues to the right team so customers get quick and helpful answers.

Job description

Hello Group is seeking to appoint a Junior Community Moderator reporting to the Call Centre Manager and will look after Hello Paisa's online communicties and social media pages. The role responds to customer comments and messages, keeps conversations respectful and on brand and escalates issues to the right team so customers get a quick and helpful answer.

Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

• Onsite Barista - Because life's too short for bad coffee!
• Teambuilding Activities - Get to know your teammates beyond the screen!
• A Culture That Feels Like Family - No corporate robots here-just real people doing great things!
• A Top-Notch Office Space - Where inspiration meets innovation.

Junior Community Moderator - Sandton, ZA