Remote Part-Time Social Media Community Moderator

Placements24; Soweto; Hybride; ZAR 67 000 - 112 000; Temps partiel

Avantages offerts par ce poste

Fully remote

Pro-rata salary

Flexible hours

Résumé du poste

Placements24 is seeking a dedicated and vigilant Social Media Community Moderator to join their team in a fully remote, part-time capacity. You will monitor platforms, enforce guidelines, respond to inquiries, and foster a welcoming environment for followers, with emphasis on protecting the brand and user experience.

Remote work enables flexible scheduling, including services for Soweto communities. The role emphasizes independence, strong communication, and proficiency with social media tools

Qualifications

• Experience in social media moderation or community management.
• Understanding of online community dynamics.
• Excellent written and verbal communication with high attention to detail.
• Ability to work independently in a remote setting.

Responsabilités

• Monitor social media platforms for user-generated content, comments, and discussions.
• Enforce community guidelines and terms of service by moderating content and taking appropriate action.
• Respond to user inquiries and comments in a timely, professional, and brand-consistent manner.
• Identify and report trends, emerging issues, and user feedback to the social media team.
• Escalate critical issues to the relevant departments.
• Contribute to maintaining a positive and safe online community environment.

Connaissances

Social media moderation

Customer service

Community management

Communication skills

Monitoring tools

Description du poste

Placements24 is seeking a dedicated and vigilant Social Media Community Moderator to join their team in a fully remote, part-time capacity. You will monitor platforms, enforce guidelines, respond to inquiries, and foster a welcoming environment for followers, with emphasis on protecting the brand and user experience.

Remote work enables flexible scheduling, including services for Soweto communities. The role emphasizes independence, strong communication, and proficiency with social media tools