Junior Community Moderator - Engage & Elevate Online Chats

Hello Group; Centurion; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Onsite Barista

Exciting Team Events

Teambuilding Activities

A Culture That Feels Like Family

Top-Notch Office Space

Job summary

Hello Group in Centurion, South Africa is seeking a Junior Community Moderator reporting to the Call Centre Manager. You will look after Hello Paisa's online communities and social media pages, respond to customer comments and messages, and escalate issues to the right team to ensure quick and helpful answers.

This role offers an onsite work environment with a culture that values teamwork and service excellence.

Qualifications

• Respond to customer comments and messages on Hello Paisa's online communities and social media.
• Keep conversations respectful and on brand.
• Escalate issues to the right team for quick, helpful replies.

Responsibilities

• Respond to customer comments and messages on Hello Paisa's online communities and social media pages.
• Escalate issues to the appropriate team to ensure quick, helpful answers.

Job description

Hello Group in Centurion, South Africa is seeking a Junior Community Moderator reporting to the Call Centre Manager. You will look after Hello Paisa's online communities and social media pages, respond to customer comments and messages, and escalate issues to the right team to ensure quick and helpful answers.

This role offers an onsite work environment with a culture that values teamwork and service excellence.