Junior Community Moderator

Hello Group; Centurion; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Onsite Barista

Exciting Team Events

Teambuilding Activities

A Culture That Feels Like Family

Top-Notch Office Space

Job summary

Hello Group in Centurion, South Africa is seeking a Junior Community Moderator reporting to the Call Centre Manager. You will look after Hello Paisa's online communities and social media pages, respond to customer comments and messages, and escalate issues to the right team to ensure quick and helpful answers.

This role offers an onsite work environment with a culture that values teamwork and service excellence.

Qualifications

• Respond to customer comments and messages on Hello Paisa's online communities and social media.
• Keep conversations respectful and on brand.
• Escalate issues to the right team for quick, helpful replies.

Responsibilities

• Respond to customer comments and messages on Hello Paisa's online communities and social media pages.
• Escalate issues to the appropriate team to ensure quick, helpful answers.

Job description

Hello Group is seeking to appoint a Junior Community Moderator reporting to the Call Centre Manager and will look after Hello Paisa's online communicties and social media pages. The role responds to customer comments and messages, keeps conversations respectful and on brand and escalates issues to the right team so customers get a quick and helpful answer.

Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What Hello Group Offers

• Onsite Barista - Because life's too short for bad coffee!
• Exciting Team Events - Work hard, play harder!
• Teambuilding Activities - Get to know your teammates beyond the screen!
• A Culture That Feels Like Family - No corporate robots here - just real people doing great things!
• A Top-Notch Office Space - Where inspiration meets innovation.