Junior Claims Handler

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Comprehensive training program

Career progression opportunities

Medical aid contribution

Provident fund

Job summary

Placements24 is seeking a meticulous Junior Claims Handler in Mahikeng, North West. You will assist in processing and administration of insurance claims under senior guidance, emphasizing accurate data capture and timely updates for policyholders.

This entry-level role offers comprehensive training, exposure to diverse claims, a hybrid work model, competitive entry-level salary, and clear paths for career progression within the claims team.

Qualifications

• Strong administrative skills and attention to detail.
• Excellent written and verbal communication.
• Proficiency with Microsoft Word, Excel and Outlook.
• Willingness to learn and adapt to new processes and systems.
• Prior experience in an office environment and in insurance is advantageous but not required.

Responsibilities

• Assist senior claims handlers in processing various types of insurance claims.
• Gather and verify necessary documentation and information from claimants and relevant parties.
• Enter and update claim information in the claims management system.
• Communicate with policyholders to acknowledge claims and request missing information.
• Schedule claim assessments or inspections as required.
• Maintain organized and comprehensive claim files.
• Handle routine policy inquiries related to claims.
• Liaise with underwriting and customer service departments.
• Identify straightforward claims for initial assessment and escalate complex cases.

Skills

Administrative skills

Communication

Organizational skills

Customer service

Attention to detail

Microsoft Office

Education

Grade 12

Insurance knowledge or business administration (plus)

Tools

Microsoft Office Suite

Claims management system

Job description

About the Role

Our client, a well-established insurance firm operating in Mahikeng, North West, is actively seeking an enthusiastic and meticulous Junior Claims Handler to join their growing team. This entry-level position is an excellent opportunity for individuals looking to build a career in the insurance industry. The Junior Claims Handler will be responsible for assisting in the processing and administration of insurance claims under the guidance of senior team members. Key duties include gathering claim information, updating records, communicating with policyholders, and ensuring efficient claim file management. The successful candidate will possess strong administrative skills, a desire to learn, and a commitment to providing excellent customer service in the North West region.

Key Responsibilities

• Assist senior claims handlers in processing various types of insurance claims.
• Gather and verify necessary documentation and information from claimants and relevant parties.
• Accurately enter and update claim information in the company's claims management system.
• Communicate with policyholders to acknowledge claims, request missing information, and provide updates.
• Schedule claim assessments or inspections as required.
• Maintain organized and comprehensive claim files.
• Handle routine policy inquiries related to claims.
• Liaise with internal departments such as underwriting and customer service.
• Adhere to company policies, procedures, and regulatory guidelines.
• Identify straightforward claims for initial assessment and elevate complex cases.

Requirements

• A Grade 12 certificate is a minimum requirement. Additional qualifications in insurance or business administration are a plus.
• Prior administrative experience, ideally within an office environment, is beneficial. Experience in the insurance sector is advantageous but not essential.
• Strong organizational skills and meticulous attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to learn quickly and adapt to new processes and systems.
• A proactive attitude and a willingness to take initiative.
• Ability to work effectively both independently and as part of a collaborative team.
• Customer-focused approach with a commitment to service quality.
• Residing in or near Mahikeng, North West is preferred.

Benefits

• Competitive entry-level salary.
• Hybrid work model providing a mix of office-based work and remote flexibility.
• Comprehensive training program to develop skills in claims handling.
• Opportunities for career progression within the claims department.
• Contribution to medical aid and provident fund.
• Supportive team environment and mentorship from experienced professionals.
• Exposure to diverse claims scenarios and insurance products.
• Potential for performance-based incentives.