Claims Handler - Short-Term Insurance

Placements24; Bloemfontein; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary package

Medical aid and provident fund

In-house training and professional dev

Stable work environment

Career progression

Job summary

Placements24 is partnering with a well-established short-term insurance company in Bloemfontein to recruit a diligent Claims Handler. You will manage end-to-end claims, assess validity, process payments, and support policyholders through the claims journey.

Strong communication and attention to detail are essential to deliver fair outcomes. Applicants should have a Grade 12, with insurance certification or NQF Level 4 advantageous, and at least 3 years of claims experience.

Qualifications

• Grade 12 certificate; a relevant tertiary qualification or insurance certification (e.g., NQF Level 4) is advantageous.
• Minimum of 3 years of experience as a Claims Handler in short-term insurance.
• Solid understanding of general insurance principles and policy wordings.
• Proficiency in claims management systems and Microsoft Office Suite.
• Excellent interpersonal and communication skills, with a customer-centric approach.

Responsibilities

• Receive, register, and process insurance claims accurately and efficiently.
• Assess claim validity based on policy terms, conditions, and supporting documentation.
• Communicate effectively with policyholders, providing updates and explaining the claims process.
• Investigate claims by gathering information, obtaining reports, and liaising with relevant parties.
• Negotiate settlements within authority limits and ensure fair outcomes for all parties.
• Process claim payments and maintain accurate records of all claim-related activities.
• Identify potential fraudulent claims and escalate to the appropriate department.
• Maintain a high level of customer service throughout the claims handling process.
• Adhere to company policies, procedures, and regulatory requirements.

Skills

Customer focus

Communication

Attention to detail

Time management

Organizational skills

Education

Grade 12

NQF Level 4 insurance

Tools

MS Office

Claims management system

Job description

About the Role

Our client, a well-established short-term insurance company, is looking for a diligent and customer-focused Claims Handler to join their team in Bloemfontein, Free State . This role is essential for managing the end-to-end claims process for policyholders, ensuring fair and efficient settlements. The ideal candidate will possess excellent communication skills, a strong attention to detail, and a thorough understanding of short-term insurance policies. You will be responsible for assessing claim validity, processing payments, and providing support to clients throughout the claims journey. This is a fantastic opportunity to build a career within the insurance industry at our client's reputable Bloemfontein branch.

Key Responsibilities

• Receive, register, and process insurance claims accurately and efficiently.
• Assess claim validity based on policy terms, conditions, and supporting documentation.
• Communicate effectively with policyholders, providing updates and explaining the claims process.
• Investigate claims by gathering necessary information, obtaining reports, and liaising with relevant parties.
• Negotiate settlements within authority limits and ensure fair outcomes for all parties.
• Process claim payments and maintain accurate records of all claim-related activities.
• Identify potential fraudulent claims and escrow them to the appropriate department.
• Maintain a high level of customer service throughout the claims handling process.
• Adhere to company policies, procedures, and regulatory requirements.

Requirements

• A Grade 12 certificate; a relevant tertiary qualification or insurance certification (e.g., NQF Level 4) is advantageous.
• Minimum of 3 years of experience as a Claims Handler in short-term insurance.
• Solid understanding of general insurance principles and policy wordings.
• Proficiency in claims management systems and Microsoft Office Suite.
• Excellent interpersonal and communication skills, with a customer-centric approach.
• Strong organizational and time management abilities.
• Ability to work effectively under pressure and manage a high volume of claims.
• Must be resident in or able to commute to Bloemfontein, Free State .

Benefits

• Competitive salary package.
• Medical aid and provident fund contributions.
• Opportunities for in-house training and professional development.
• A stable and supportive work environment within a reputable company in Bloemfontein .
• Potential for career progression within the claims department.