Junior Claims Handler

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 180,000 - 240,000; Full time

Job summary

Placements24 is seeking a motivated Junior Claims Handler to support our insurance operations remotely, based near Richards Bay. This entry-level role offers hands-on experience in the claims process with mentorship in a supportive virtual environment.

You will log claims, gather required information, perform initial assessments, and communicate updates to claimants while collaborating with a remote team. A high school diploma and strong communication skills are required, with insurance

Qualifications

• High school diploma or equivalent required.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficiency with basic computer applications (email, word processing).
• Positive attitude and eagerness to learn in a remote team.
• Ability to manage time efficiently and meet deadlines.

Responsibilities

• Log new insurance claims accurately into the claims system.
• Gather information and documentation from policyholders and third parties.
• Conduct initial assessments to ensure details are complete.
• Provide updates to claimants and answer basic inquiries.
• Escalate complex claims to senior handlers per protocol.
• Assist with administrative tasks related to claims processing.

Skills

Communication

Organizational skills

Time management

Remote teamwork

Attention to detail

Education

High school diploma

Insurance certifications (plus)

Tools

MS Office

Job description

About the Role

Our client is looking for an enthusiastic and motivated Junior Claims Handler to join their insurance team, with the role based remotely and supporting operations in Richards Bay . This is an excellent entry-level opportunity for individuals passionate about the insurance industry who possess strong communication and organizational skills. You will be trained to manage incoming claims, gather necessary information, and facilitate the initial stages of the claims process. This role provides a solid foundation for a career in claims management, offering hands‑on experience and mentorship within a supportive virtual environment.

Key Responsibilities

• Receive and log new insurance claims accurately into the company's claims management system.
• Gather essential information and documentation from policyholders and relevant third parties.
• Conduct initial assessments of claims to ensure all required details are present and complete.
• Communicate with claimants to provide updates on their claim status and address basic inquiries.
• Escalate complex claims or issues to senior claims handlers or supervisors as per established protocols.
• Assist with administrative tasks related to claims processing and file management.

Requirements

• High school diploma or equivalent; further education or certifications in insurance are a plus.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong organizational abilities and attention to detail.
• Proficiency in basic computer applications, including email and word processing.
• A positive attitude, eagerness to learn, and ability to work effectively in a remote team.
• Ability to manage time efficiently and meet administrative deadlines.

Benefits

• Competitive starting salary and opportunities for performance-based increases.
• Comprehensive training program and ongoing mentorship.
• Flexible remote work arrangement.
• Exposure to various aspects of the insurance claims process.
• A supportive team culture that encourages learning and professional growth.