Junior Administrator : Ham

Bcxp; Gauteng; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading IT services provider in South Africa is seeking a detail-oriented professional for IT Asset Management. The candidate will manage the hardware assets throughout their life-cycle, ensuring accuracy and compliance with customer standards. Responsibilities include maintaining the hardware database, assisting with audits, and updating IT asset calls. A minimum of 2 years’ experience in ITAM is required along with a Grade 12 National Diploma. This position offers a hybrid remote work model.

Qualifications

• Minimum of 2 years' experience in IT Asset Management (ITAM).
• Professional memberships in relevant industry are preferred.

Responsibilities

• Support the administration of the End-to-End IT Asset life-cycle management.
• Update and maintain the Hardware database.
• Assist in audit exercises to confirm asset database accuracy.
• Manage IT Asset Calls logged requiring updates.
• Provide regular reports to the ITAM manager.

Skills

Following instructions & procedures

Reporting

Teamwork

Analysing

Delivering Results & Meeting customer expectations

Planning & Organising

Education

NQF 4: Grade 12 National Diploma

Job description

Business unit, Department, ReportingBusiness Unit CPS Department SM – Service Excellence & Quality Reports toManager : Operations GradeOP2

Core Description

Support the administration of the End-to-End IT Asset life-cycle management of customers.

Key Deliverables / Primary Functions

• Continuous updates to the status of the Hardware Assets as changes are affected
• Assist with the population & maintenance of the Hardware database
• Assist in internal Hardware Database verification exercises and action on exceptions
• Assist in audit exercises to confirm asset database accuracy
• Deliver against the Customer Specific Asset Management Processes and Procedures
• Manage the in-scope Hardware assets in the customer environment
• Manage IT Asset Calls logged requiring updates of the Hardware Asset Register
• Action on Exception reporting and ensure corrective updates to the Hardware Asset database
• Provide daily / weekly / monthly reports as defined to the ITAM manager
• Action on escalations and provide prompt feedback
• Ensure data accuracy and integrity within the Asset database
• Perform specific IMACDE activities ensuring data accuracy and integrity
• Action on calls assigned and update the ITSM system
• Attend to escalations and ensure all calls assigned are attended to
• Perform data quality updates to ensure data integrity
• Manage customer expectations through continuous feedback on the call status
• Perform Periodic Stores audits and identify / correct any discrepancies
• Assist in the implementation of the Customer specific Continual Improvement Plan as agreed to

Core Functional Skills & Capabilities

• Following instructions & procedures
• Reporting
• Teamwork

Core Behavioural Competencies

• Analysing
• Culture Match
• Delivering Results & Meeting customer expectations
• Following instructions & procedures
• Job Match
• Planning & Organising

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Experience

2 years' experience in ITAM

Certifications

Professional Memberships in Relevant Industry

Hybrid Remote Worker

Hybrid Remote Worker

BillableBCX is an equal opportunity employer, and appointments will be made in line with our employment equity plan and talent requirements.

We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.