Job Title:Customer Experience Advisor

Mh-Solutions; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Mh-Solutions is seeking a Customer Experience Advisor in Cape Town, Western Cape. The role focuses on delivering effortless customer experience across multi-channel support, guiding customers to self-serve online, and increasing loyalty and revenue.

You will handle quotes and orders on SAP, respond to queries and complaints, and manage open order lines. Matric and 3+ years of experience are required; SAP knowledge is essential.

Qualifications

• Matric is required.
• 3+ years of multi-channel customer service/e-commerce experience.
• Working knowledge of SAP is essential.
• Experience in product support and order processing.

Responsibilities

• Provide multi-channel product and customer support.
• Process quotes and orders on SAP.
• Handle customer queries, complaints, and open order lines management.

Skills

Customer service

Multi-channel support

Complaint handling

Online product search

Technical interpretation

Education

Matric

Tools

SAP

Job description

Gauteng, Midrand CUSTOMER EXPERIENCE ADVISOR - JOHANNESBURG

The purpose of the role:

• The Customer Experience Advisor is responsible for creating an effortless Customer Experience that will build customer loyalty and increase revenue by providing multi-channel product and customer support in a customer service/call centre environment.
• By using the organisation's website and other available tools, they must offer products and guide customers to self-serve and transact online.
• Responsible for quote and order processing on SAP, handling customer queries and complaints, and the management of open order lines

Requirements:

• Matric
• 3 years' + experience in providing multi-channel Customer Service/e-Commerce or Online support and Product Support
• Working knowledge of SAP will be essential
• Experience in dealing with different types of customers and enquiries as well as complaint handling
• Experience in assisting customers with online search and browse for product selection and online transacting.
• Experience or knowledge of the product commodities we distribute (ie. Process Control and Automation, Electrical and Test and Measurement, Electronics, Tools and Consumables
• Ability to interpret technical information/specifications correctly

Job Title:Customer Experience Advisor Cape Town, Western Cape