Customer Service Advisor

Pepkor Lifestyle; Mpumalanga; Sur place; ZAR 89 000 - 134 000; Plein temps

Résumé du poste

Pepkor Lifestyle is seeking hard‑working Customer Service Advisors to join our fast‑paced retail environment in Mpumalanga. You will interact with customers, process transactions accurately, and help maintain store presentation.

We value honesty, integrity, team spirit and a proactive approach to achieve targets. SAP experience and MS Office skills are beneficial, and you will receive training to grow with the business.

Qualifications

• Matric with numeracy and strong attention to detail.
• Proficiency in MS Office (Word, Excel) and computer literacy.
• Excellent communication and interpersonal skills.
• Experience in financial/administration roles preferred.
• SAP experience advantageous.
• Ability to work in a target-driven, customer-centric environment.

Responsabilités

• Deal with customers in a customer centric manner.
• Achieve individual targets.
• Processing transactions and cash ups.
• Reception / Switchboard responsibilities.
• Receiving and dispatching of stock.
• Merchandising, housekeeping and store presentation.
• Administration and maintaining up‑to‑date product knowledge.

Connaissances

Customer service

Attention to detail

Teamwork

Interpersonal skills

Written communication

Telephone etiquette

Numeracy skills

MS Office

Computer literacy

Cash handling

Formation

Matric

Outils

SAP

MS Office

Description du poste

Introduction: We are looking for a hard-working and energetic Customer Service Advisors to join our fast-paced retail environment, where every day is unique and interesting. The ideal candidate must possess excellent customer service skills, a high level of accuracy and act with honesty and integrity.

Description: The professional interaction of all customers to ensure the accurate processing of all transactions and administration to meet set targets in both segments of tech and furniture retail.

Job Specification:

• Deal with customers in a customer centric manner
• Achieve individual targets
• Administration
• Processing transactions and cash ups
• Effective self-management and teamwork
• Security and safety
• Reception / Switchboard
• Ensure up to date product knowledge
• Receiving and dispatching of stock
• Merchandising, housekeeping and store presentation

Minimum requirements:

• Matric
• Numeracy skills
• Ability to work with money
• Computer literacy
• Attention to detail
• Interpersonal skills
• Written and communication skills
• Team work
• Telephone etiquette
• Target driven
• Customer centricity
• Practical experience in a financial and administration role
• SAP experience advantageous
• MS Office (Word, Excel)
• Cellular and Retail experience
• Knowledge of relevant Company policies, practices, processes and systems
• Conscientious
• Integrity
• Customer centric
• Fraud detection
• Target driven

Ready to embark on a rewarding career journey? Join Pepkor Lifestyle and make a difference!