Customer Service Agent- Johannesburg

BCE Foods; Gauteng; On-site; ZAR 150,000 - 190,000; Full time

Job summary

BCE Foods in Johannesburg is seeking a Customer Service Agent to support customers and manage orders from entry to completion. You will handle inquiries, feedback, and backorder statuses, delivering professional service and timely resolutions.

The role requires strong English communication, data accuracy, and the ability to work under pressure. Previous call centre or customer service experience is advantageous, and SAP/MS Office skills are preferred.

Qualifications

• Grade 12/Matric equivalent.
• Sales qualification is a distinct advantage.
• Experience in customer service and/or call centre is advantageous.
• Excellent verbal and written communication skills.
• Strong command of the English language.
• Data capture accuracy and attention to detail.
• Ability to manage customer expectations.
• Customer focused with strong service delivery.
• Energetic, proactive and able to work under pressure.
• Time management and self-starter.
• Product knowledge of catering equipment is an advantage.
• PC literacy: SAP and MS Office incl. Outlook.
• Excellent listening skills.
• Problem solving ability.
• Team player.

Responsibilities

• Process all customer transactions accurately and timeously; manage orders from entry to finalisation.
• Handle customer feedback on order statuses, backorders and general inquiries per policies.
• Develop positive relationships with customers and provide professional service and support.
• Collaborate with internal colleagues and relevant business departments.
• Show initiative and proactively resolve customer queries.
• Promote total customer satisfaction through prompt query resolution.

Skills

Customer service mindset

Communication skills

Time management

Problem solving

Team player

Pressure management

Self-starter

Customer expectation management

Energetic/initiative

English fluency

Listening skills

Data attention to detail

Education

Grade 12/Matric

Sales qualification

Tools

SAP

Microsoft Office

Outlook

Job description

Our Company is currently seeking the skills and expertise of a vibrant and energetic Customer Service Agent, based in Johannesburg.

Key duties and responsibilities (including but not limited to):

• Process all customer transactions accurately and timeously. Manage orders from entry to finalisation.
• Manage all customer feedback requirements regarding order statuses, Backorder reporting and general inquiries in adherence to all policies and procedures.
• Develop positive relationships with customers and provide professional Customer Service and Support.
• Foster relationships with internal colleagues and relevant business departments.
• Use initiative and be proactive in resolving customer queries promptly.
• Promote total customer satisfaction internally and externally through providing professional services and prompt query resolution.

Requirements, skills and attributes:

• Grade 12/Matric equivalent
• Qualification in Sales – distinct advantage
• Previous experience in a customer service department and/or a call centre (distinct advantage)
• Excellent communication skills (both verbal and written)
• Excellent command of the English language
• Data capture accuracy & attention to detail
• Ability to manage customer’s expectations
• Customer focused – ability to excel in the provision of service
• Energetic/shows initiative and have ability to work under pressure
• Ability to consistently deliver quality service even when under pressure
• Time management skills and self-starter
• Product application knowledge of catering equipment an advantage
• PC literate (SAP, Microsoft Office packages including outlook)
• Excellent listening skills
• Problem solving ability
• Team player