Customer Service Advisor

Pepkor Lifestyle; Vereeniging; On-site; ZAR 134,000 - 179,000; Full time

Job summary

PepkorLifestyle in South Africa is seeking enthusiastic Customer Service Advisors for a fast-paced retail environment. You will engage customers, ensure accurate transaction processing, and contribute to store presentation and daily operations.

Requirements include Matric, numeracy, strong communication, and money-handling abilities. Prior experience in financial/administration tasks and SAP/MS Office is a plus.

Qualifications

• Matric is required.
• Numeracy skills are essential.
• Ability to work with money and perform cash handling.
• Computer literacy is required.
• Attention to detail is necessary.
• Excellent verbal and written communication skills.
• Teamwork is essential in a retail environment.
• Telephone etiquette and professional conduct.
• Target-driven mindset is important.
• Customer centricity and service orientation.
• Experience in financial/administration roles and SAP/MS Office is advantageous.

Responsibilities

• Deal with customers in a customer-centric manner.
• Achieve individual targets.
• Handle administration tasks.
• Process transactions and cash-ups.
• Demonstrate self-management and teamwork.
• Maintain security and safety within the store.
• Assist at reception/switchboard as needed.
• Keep product knowledge up to date.
• Receive and dispatch stock.
• Maintain merchandising and store presentation.

Skills

Customer centric

Interpersonal skills

Attention to detail

Written communication

Teamwork

Telephone etiquette

Target driven

Fraud awareness

Education

Matric

Tools

SAP

MS Office

Job description

Introduction: We are looking for a hard-working and energetic Customer Service Advisors to join our fast-paced retail environment, where every day is unique and interesting. The ideal candidate must possess excellent customer service skills, a high level of accuracy and act with honesty and integrity.

Description: The professional interaction of all customers to ensure the accurate processing of all transactions and administration to meet set targets in both segments of tech and furniture retail.

Job Specification

• Deal with customers in a customer centric manner
• Achieve individual targets
• Administration
• Processing transactions and cash ups
• Effective self-management and teamwork
• Security and safety
• Reception / Switchboard
• Ensure up to date product knowledge
• Receiving and dispatching of stock
• Merchandising, housekeeping and store presentation

Minimum Requirements

• Matric
• Numeracy skills
• Ability to work with money
• Computer literacy
• Attention to detail
• Interpersonal skills
• Written and communication skills
• Team work
• Telephone etiquette
• Target driven
• Customer centricity
• Practical experience in a financial and administration role
• SAP experience advantageous
• MS Office (Word, Excel)
• Cellular and Retail experience
• Knowledge of relevant Company policies, practices, processes and systems
• Conscientious
• Integrity
• Customer centric
• Fraud detection
• Target driven

Ready to embark on a rewarding career journey? Join Pepkor Lifestyle and make a difference!