Customer Service Advisor

Pepkor Lifestyle; Cape Town; Presencial; ZAR 120.000 - 180.000; Jornada completa

Descripción de la vacante

Pepkor Lifestyle is seeking a Customer Service Advisor for its Cape Town store. The role focuses on handling customer interactions, processing transactions accurately and maintaining product knowledge in a fast-paced retail environment.

The ideal candidate is detail-oriented, trustworthy, and works well in a team to meet individual targets while contributing to store presentation and stock management.

Formación

• Matric and numeracy skills required.
• Ability to work with money.
• Written and verbal communication skills essential.
• Interpersonal and teamwork abilities expected.

Responsabilidades

• Deal with customers in a customer-centric manner.
• Achieve individual targets.
• Administration tasks.
• Processing transactions and cash ups.
• Effective self-management and teamwork.
• Security and safety compliance.
• Reception / Switchboard duties.
• Maintain up-to-date product knowledge.
• Receiving and dispatching stock.
• Merchandising, housekeeping and store presentation.

Conocimientos

Customer service

Target driven

Teamwork

Attention to detail

Communication

Educación

Matric

Herramientas

MS Office

SAP

Descripción del empleo

Introduction: We are looking for a hard-working and energetic Customer Service Advisors to join our fast-paced retail environment, where every day is unique and interesting. The ideal candidate must possess excellent customer service skills, a high level of accuracy and act with honesty and integrity.

Description: The professional interaction of all customers to ensure the accurate processing of all transactions and administration to meet set targets in both segments of tech and furniture retail.

Job Specification:

• Deal with customers in a customer centric manner
• Achieve individual targets
• Administration
• Processing transactions and cash ups
• Effective self-management and teamwork
• Security and safety
• Reception / Switchboard
• Ensure up to date product knowledge
• Receiving and dispatching of stock
• Merchandising, housekeeping and store presentation

Minimum requirements:

• Matric
• Numeracy skills
• Ability to work with money
• Computer literacy
• Attention to detail
• Interpersonal skills
• Written and communication skills
• Team work
• Telephone etiquette
• Target driven
• Customer centricity
• Practical experience in a financial and administration role
• SAP experience advantageous
• MS Office (Word, Excel)
• Cellular and Retail experience
• Knowledge of relevant Company policies, practices, processes and systems
• Conscientious
• Integrity
• Customer centric
• Fraud detection
• Target driven

Ready to embark on a rewarding career journey? Join Pepkor Lifestyle and make a difference!