Customer Experience Specialist - SAP & Online Support

Mh-Solutions; Cape Town; Vor Ort; ZAR 180.000 - 300.000; Vollzeit

Zusammenfassung

Mh-Solutions is seeking a Customer Experience Advisor in Cape Town, Western Cape. The role focuses on delivering effortless customer experience across multi-channel support, guiding customers to self-serve online, and increasing loyalty and revenue.

You will handle quotes and orders on SAP, respond to queries and complaints, and manage open order lines. Matric and 3+ years of experience are required; SAP knowledge is essential.

Qualifikationen

• Matric is required.
• 3+ years of multi-channel customer service/e-commerce experience.
• Working knowledge of SAP is essential.
• Experience in product support and order processing.

Aufgaben

• Provide multi-channel product and customer support.
• Process quotes and orders on SAP.
• Handle customer queries, complaints, and open order lines management.

Kenntnisse

Customer service

Multi-channel support

Complaint handling

Online product search

Technical interpretation

Ausbildung

Matric

Tools

SAP

Jobbeschreibung

Mh-Solutions is seeking a Customer Experience Advisor in Cape Town, Western Cape. The role focuses on delivering effortless customer experience across multi-channel support, guiding customers to self-serve online, and increasing loyalty and revenue.

You will handle quotes and orders on SAP, respond to queries and complaints, and manage open order lines. Matric and 3+ years of experience are required; SAP knowledge is essential.