Customer Experience Advisor Midrand Oct 2026

MyCareerCraft; Midrand; On-site; ZAR 180,000 - 240,000; Full time

Job summary

MyCareerCraft is seeking a customer experience specialist to deliver multi-channel support in a fast-paced environment, guiding customers through online search, quotes and orders using SAP.

The role requires at least 3 years' experience, strong English, and meticulous data handling, with opportunities to back up other territories within the team to drive revenue growth.

Qualifications

• 3+ years in multi-channel customer service or call centre environments.
• SAP experience essential.
• Ability to guide customers online and interpret product specifications accurately.
• Strong MS Office skills and digitally capable.
• Excellent English communication and data accuracy.
• Adaptable, quick to learn and willing to take on other duties.
• Knowledge of technical product categories is a plus.

Responsibilities

• Provide multi-channel product and customer support (phone, email, online).
• Guide customers to self-serve and transact online using the website and tools.
• Process quotes and orders on SAP.
• Handle customer queries and complaints, manage open order lines.
• Back up other functions and territories within the Customer Experience team.
• Deliver an effortless customer experience that builds loyalty and supports revenue growth.

Skills

Multichannel support

Customer service

Time management

Attention to detail

English communication

Tools

SAP

Job description

Requirements

• Minimum 3 years' experience in multi-channel customer service, e-commerce or online and product support, ideally in a call centre environment
• SAP experience (essential)
• Proven experience handling a variety of customers, enquiries and complaints
• Ability to guide customers through online search, product selection and transacting, and to interpret technical specifications accurately
• Strong working knowledge of Microsoft Office and digitally capable
• Excellent organisational and time management skills, with a strong sense of urgency
• Accurate data capturing, attention to detail and confidence in financial calculations
• Business-standard English communication
• Adaptable, quick to learn and comfortable taking on other duties as required
• Knowledge of technical product categories (process control and automation, electrical, test and measurement, electronics, tools and consumables) will be an advantage
• Positive, driven team player with a passion for customer care

Duties

• Provide multi-channel product and customer support (phone, email, online) in a customer service environment
• Guide customers to self-serve and transact online using the company website and available tools
• Process quotes and orders on SAP
• Handle customer queries and complaints, and manage open order lines
• Back up other functions and territories within the Customer Experience team
• Deliver an effortless customer experience that builds loyalty and supports revenue growth

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