Customer Service Advisor

Pepkor Lifestyle; Mbombela (Nelspruit); On-site; ZAR 180,000 - 240,000; Full time

Job summary

Pepkor Lifestyle is hiring a Customer Service Advisor to thrive in a fast-paced retail setting. You will interact with customers, process transactions, and perform admin duties with accuracy and integrity. The role requires strong numeracy, communication, and teamwork to meet targets.

Responsibilities include cash handling, reception duties, stock receiving/dispatch, merchandising, and maintaining store presentation while upholding company policies and security standards.

Qualifications

• Matric is required.
• Numeracy skills and ability to work with money.
• Computer literacy and MS Office proficiency required.
• Strong written and verbal communication skills.
• Team-oriented and customer-focused.
• Experience with SAP and retail systems advantageous.

Responsibilities

• Deal with customers in a customer centric manner.
• Achieve individual targets.
• Administration and processing of transactions.
• Cash handling and cash-ups.
• Reception / Switchboard duties.
• Maintain up-to-date product knowledge.
• Receive and dispatch stock; merchandising and store presentation.
• Ensure security and safety in-store.

Skills

Numeracy skills

Computer literacy

Attention to detail

Interpersonal skills

Written and communication skills

Team work

Telephone etiquette

Target driven

Customer centricity

Fraud detection

Education

Matric

Tools

SAP

MS Office

Job description

Introduction: We are looking for a hard-working and energetic Customer Service Advisors to join our fast-paced retail environment, where every day is unique and interesting. The ideal candidate must possess excellent customer service skills, a high level of accuracy and act with honesty and integrity.

Description: The professional interaction of all customers to ensure the accurate processing of all transactions and administration to meet set targets in both segments of tech and furniture retail.

Job Specification

• Deal with customers in a customer centric manner
• Achieve individual targets
• Administration
• Processing transactions and cash ups
• Effective self-management and teamwork
• Security and safety
• Reception / Switchboard
• Ensure up to date product knowledge
• Receiving and dispatching of stock
• Merchandising, housekeeping and store presentation

Minimum Requirements

• Matric
• Numeracy skills
• Ability to work with money
• Computer literacy
• Attention to detail
• Interpersonal skills
• Written and communication skills
• Team work
• Telephone etiquette
• Target driven
• Customer centricity
• Practical experience in a financial and administration role
• SAP experience advantageous
• MS Office (Word, Excel)
• Cellular and Retail experience
• Knowledge of relevant Company policies, practices, processes and systems
• Conscientious
• Integrity
• Customer centric
• Fraud detection
• Target driven

Ready to embark on a rewarding career journey? Join Pepkor Lifestyle and make a difference!