Helpdesk Support Technician - Centurion Office

Placements24; Centurion; Remote; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Remote work flexibility

Career growth opportunities

Job summary

Placements24 seeks a proactive Helpdesk Support Technician to deliver first-line IT support for internal users in a dynamic, internationally oriented environment. The role emphasizes diagnosing hardware and software issues, providing timely assistance, and escalating complex problems to specialist teams.

A remote work setup is available, with a focus on reliable, detail-oriented service in Centurion, Gauteng.

Qualifications

• 2+ years of IT support experience.
• Proficient with Windows, macOS and common office applications.
• Experience with network troubleshooting and remote support tools.
• Excellent diagnostic and problem-solving skills.
• Strong communication and ability to explain tech to non-technical users.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to customer queries in a timely manner, both in person and over the phone/email.
• Diagnose and resolve technical hardware and software issues.
• Install, modify, and repair computer hardware and software.
• Ask pertinent questions to determine user issues.
• Walk customers through problem-solving processes.
• Install, configure, and update relevant software.
• Set up accounts for new users.
• Manage antivirus software and data recovery.
• Maintain inventory of company hardware and software.
• Identify and elevate solutions or urgent issues to the appropriate internal teams.
• Test, troubleshoot, and document new software and hardware.

Skills

Windows OS

macOS

Network troubleshooting

Remote support tools

Customer communication

Education

CompTIA A+

CompTIA Network+

Tools

Ticketing systems

Job description

About the Role Our client, a leading international IT solutions provider, is seeking a proactive and technically skilled Helpdesk Support Technician for their **Centurion, Gauteng** operations. This role is designed for individuals who thrive on solving technical challenges and ensuring seamless IT operations for internal users. You will be responsible for providing first-line support, diagnosing hardware and software issues, and escalating complex problems to the appropriate technical teams. This is a fantastic opportunity for a motivated IT professional looking to expand their experience in a supportive and technologically advanced environment. The role requires a keen eye for detail and a commitment to providing timely and effective technical assistance, with the flexibility of a remote work setup.

Key Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to customer queries in a timely manner, both in person and over the phone/email.
• Diagnose and resolve technical hardware and software issues.
• Install, modify, and repair computer hardware and software.
• Ask pertinent questions to determine user issues.
• Walk customers through problem-solving processes.
• Install, configure, and update relevant software.
• Set up accounts for new users.
• Manage antivirus software and data recovery.
• Maintain inventory of company hardware and software.
• Identify and elevate solutions or urgent issues to the appropriate internal teams.
• Test, troubleshoot, and document new software and hardware.

Requirements

• Proven experience as a Help Desk Technician or similar role.
• Proficiency with Windows, macOS, and common office applications.
• Experience with network troubleshooting and remote support tools.
• Excellent diagnostic and problem-solving skills.
• Strong communication and interpersonal skills, especially for explaining technical concepts to non-technical users.
• Ability to work independently and manage workload efficiently in a **remote** setting.
• CompTIA A+, Network+, or similar certification is highly desirable.
• Minimum of 2 years of experience in IT support.
• Familiarity with IT support ticketing systems.
• Commitment to providing outstanding technical service from **Centurion, Gauteng**.

Benefits

This contract position offers a competitive remuneration package and the flexibility of working remotely. You will gain valuable experience with a reputable international company, enhancing your skillset. The role provides significant opportunities for professional growth and exposure to a wide array of IT challenges. Enjoy the convenience of remote work while contributing to critical IT functions for our client, based in **Gauteng**.