Remote IT Helpdesk Technician - First-Line Support

Placements24

Centurion

Remote

ZAR 240,000 - 360,000

Full time

2 days ago

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Benefits offered by this job

Remote work flexibility

Career growth opportunities

Job summary

Placements24 seeks a proactive Helpdesk Support Technician to deliver first-line IT support for internal users in a dynamic, internationally oriented environment. The role emphasizes diagnosing hardware and software issues, providing timely assistance, and escalating complex problems to specialist teams.

A remote work setup is available, with a focus on reliable, detail-oriented service in Centurion, Gauteng.

Qualifications

2+ years of IT support experience.
Proficient with Windows, macOS and common office applications.
Experience with network troubleshooting and remote support tools.
Excellent diagnostic and problem-solving skills.
Strong communication and ability to explain tech to non-technical users.

Responsibilities

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to customer queries in a timely manner, both in person and over the phone/email.
Diagnose and resolve technical hardware and software issues.
Install, modify, and repair computer hardware and software.
Ask pertinent questions to determine user issues.
Walk customers through problem-solving processes.
Install, configure, and update relevant software.
Set up accounts for new users.
Manage antivirus software and data recovery.
Maintain inventory of company hardware and software.
Identify and elevate solutions or urgent issues to the appropriate internal teams.
Test, troubleshoot, and document new software and hardware.