ITSM Process Architect - ServiceNow Expert (JHB)

Datafin; Johannesburg; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A leading tech-driven hospitality group seeks a Process Architect in Johannesburg to optimize business operations. The ideal candidate will design processes enhancing efficiency and customer satisfaction. Requirements include a Bachelor's degree in Computer Science, ITIL 4 Foundation, and ServiceNow CSA certification. The role involves leading design meetings, communicating solutions, and training stakeholders to ensure process effectiveness. This position is vital for operational excellence in a rapidly evolving digital environment.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related.
• Must have ITIL 4 Foundation and ServiceNow CSA certifications.
• Prior experience with ITSM tools is essential.

Responsibilities

• Serve as a subject matter expert on IT Service Management processes.
• Communicate functional and process designs effectively.
• Conduct client meetings to gather and document requirements.
• Train stakeholders on new processes.

Skills

IT Service Management tools experience

Problem-solving

Project delivery skills

Stakeholder management

Education

Bachelor's degree in Computer Science or related

ITIL 4 Foundation Certification

ServiceNow CSA Certification

Tools

ServiceNow

BMC Remedy

HP Service Manager

Job description

A leading tech-driven hospitality group seeks a Process Architect in Johannesburg to optimize business operations. The ideal candidate will design processes enhancing efficiency and customer satisfaction. Requirements include a Bachelor's degree in Computer Science, ITIL 4 Foundation, and ServiceNow CSA certification. The role involves leading design meetings, communicating solutions, and training stakeholders to ensure process effectiveness. This position is vital for operational excellence in a rapidly evolving digital environment.