ServiceNow Developer/Implementer & BA | TSOM Expert

IMPRONICS DIGITECH PRIVATE LIMITED; South Africa; On-site; ZAR 600,000 - 1,000,000; Full time

Job summary

A leading technology company in Johannesburg is seeking a skilled ServiceNow Developer/Implementer/Business Analyst with over 3 years of experience. The ideal candidate will have expertise in Telecom Service Operations Management (TSOM) and be responsible for developing and implementing ServiceNow solutions to enhance telecom operations. Strong problem-solving and communication skills are essential, alongside knowledge of ITSM and ITOM modules.

Qualifications

• 3+ years of experience in ServiceNow development, implementation, and administration.
• Strong knowledge of Telecom Service Operations Management (TSOM).
• Experience with ServiceNow modules: ITSM, ITOM, CMDB, and Asset Management.

Responsibilities

• Develop and implement ServiceNow solutions to meet business requirements.
• Implement TSOM use cases, including integration with telecom tools.
• Analyze and document business requirements.
• Integrate ServiceNow with third-party systems and automate workflows.
• Provide post-implementation support and troubleshoot issues.

Skills

ServiceNow Development

Telecom Service Operations Management

Business Analysis

API Development

Integration Skills

Problem-Solving Skills

Communication Skills

Education

Bachelor's degree in Information Technology

Tools

ServiceNow

Job description

A leading technology company in Johannesburg is seeking a skilled ServiceNow Developer/Implementer/Business Analyst with over 3 years of experience. The ideal candidate will have expertise in Telecom Service Operations Management (TSOM) and be responsible for developing and implementing ServiceNow solutions to enhance telecom operations. Strong problem-solving and communication skills are essential, alongside knowledge of ITSM and ITOM modules.