IT Technician: Network & Security Support Pro

MANCOSA PTY LTD; Wes-Kaap; Presencial; ZAR 180.000 - 300.000; Jornada completa

Descripción de la vacante

MANCOSA PTY LTD, an IT services and solutions provider in Paarl, seeks an analytical IT support specialist. The role focuses on security administration, server and network monitoring, and end-user support, with ongoing upgrades and new feature implementation.

Ideal candidates have about two years in IT support, a tertiary IT qualification, and knowledge of AD, Windows Server, 365, UniFi, and CCTV. A driver’s licence is required to travel to client sites as needed.

Formación

• Tertiary IT qualification in IT, Computer Science, or related field.
• About 2 years' IT support experience.
• A+, N+, MCSE see edge advantages.
• Knowledge of IT networks, Microsoft products, Windows Server and Microsoft 365.
• Knowledge of UniFi products and CCTV systems is beneficial.
• Experience troubleshooting and installing third-party apps.
• Valid driver's licence.

Responsabilidades

• Administer network and data security: AD, GPO, firewalls, antivirus, VoIP, email security.
• Back up data and ensure recoverability.
• Install and upgrade network systems.
• Install and configure wireless networking equipment.
• Install and maintain network cabling.
• Monitor servers, LAN/WAN, VoIP, and Wi‑Fi for optimal performance.
• Assist with design, implementation and support of new tech features.
• Diagnose and resolve connectivity, hardware, and software issues.
• Respond to IT issues via phone, remote access or on-site.
• Provide helpdesk and technical support.
• Troubleshoot and resolve system errors.
• Set up equipment for new users.
• Consult with vendors/clients to update technology.
• Ensure optimal utilization of resources and maintain asset register.

Conocimientos

Analytical

Process-driven

Communication

Customer service

Teamwork

Independent work

Problem solving

Educación

Tertiary IT/CS qualification

Herramientas

Active Directory

Group Policy

Firewalls

Antivirus protection

VoIP

Email security

Microsoft 365

Windows Server

UniFi

CCTV systems

Descripción del empleo

MANCOSA PTY LTD, an IT services and solutions provider in Paarl, seeks an analytical IT support specialist. The role focuses on security administration, server and network monitoring, and end-user support, with ongoing upgrades and new feature implementation.

Ideal candidates have about two years in IT support, a tertiary IT qualification, and knowledge of AD, Windows Server, 365, UniFi, and CCTV. A driver’s licence is required to travel to client sites as needed.