IT Systems Technician

ARCS; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

ARCS is looking for an IT Support professional to provide comprehensive desk-side and remote support across desktops, laptops, mobile devices, and printers. You will troubleshoot hardware, software, and network issues, manage endpoint deployment and lifecycle, and support Office 365 services including Exchange Online, SharePoint, and OneDrive.

Key responsibilities include administering Active Directory, Azure AD, Group Policy, DNS, DHCP, and assisting with VPN, LAN/WAN connectivity.

Qualifications

• Matric (Grade 12) completed with IT focus or diploma equivalent.
• IT Diploma/National Diploma in IT or related field is required.
• Certifications such as Microsoft Fundamentals/Associate, CompTIA A+/Network+/Security+ are preferred.
• Microsoft 365 certifications and Azure knowledge are advantageous.

Responsibilities

• Provide technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot hardware, software, OS, and application issues.
• Manage endpoint lifecycle: deployment, maintenance, upgrades, offboarding.
• Support Windows 10/11 and Microsoft 365 apps/services.
• Administer AD, Azure AD, Group Policy, DNS, and DHCP.

Skills

Windows 10/11 support

Microsoft 365

Active Directory

Azure AD

Group Policy

VPN troubleshooting

Education

Matric (Grade 12)

IT Diploma or National Diploma

Microsoft Certifications (Fundamentals/Associate)

CompTIA A+/Network+/Security+

Microsoft 365 Certified Administrator

Azure Administrator Associate

Tools

Exchange Online

SharePoint

OneDrive

Teams

DNS

DHCP

Endpoint management platforms

Job description

Duties & Responsibilities

Provide technical support for desktops, laptops, mobile devices, printers, and peripheral equipment. Troubleshoot and resolve hardware, software, operating system, and application-related issues. Manage the full endpoint lifecycle, including device deployment, maintenance, upgrades, and offboarding. Support Windows 10/11 environments and Microsoft 365 applications and services. Administer and support Active Directory, Azure Active Directory, Group Policy, DNS, and DHCP. Support Exchange Online, Teams, SharePoint, and OneDrive environments. Assist with endpoint management platforms and device policy administration. Diagnose and resolve VPN, Wi-Fi, LAN, and WAN connectivity issues. Perform workstation builds, rebuilds, and hardware refresh projects. Implement and maintain endpoint security controls, patching, and access management processes. Provide technical guidance and escalation support to junior team members. Maintain accurate service desk tickets, technical documentation, and asset records. Liaise with third-party vendors regarding repairs, warranties, and technical escalations. Promote cybersecurity awareness and best-practice usage across the business. Participate in after-hours support and standby duties when required. Provide IT support across multiple office locations within the Western Cape.

Requirements

Minimum Qualifications

Matric (Grade 12). Relevant IT Diploma or National Diploma in Information Technology, Computer Systems, Network Administration, or a related field. Relevant industry certifications, such as: Microsoft Certified Fundamentals / Associate Certifications. CompTIA A+, Network+, and/or Security+. Microsoft 365 Certified Administrator certifications. ITIL Foundation (advantageous). Azure Administrator Associate (advantageous).

Experience & Technical Skills

Minimum 35 years' experience in an IT support or systems administration environment. Strong experience supporting Windows 10/11 operating systems. Proven experience administering Microsoft 365 environments. Solid understanding of Active Directory, Azure AD, Group Policy, DNS, and DHCP. Experience supporting network infrastructure, VPNs, wireless networks, and connectivity troubleshooting. Experience with endpoint deployment, device management, and asset lifecycle management. Knowledge of cybersecurity principles, endpoint protection, and patch management.