Senior IT Support Technician — Cape Town, AD & Networking

PeopleSolved; Cape Town; On-site; ZAR 250,000 - 380,000; Full time

Job summary

PeopleSolved in Durbanville, Cape Town, is seeking an IT Support Technician III to join our growing IT team. You will provide second- and third-line support across end-user devices, network services, and business-critical systems, with focus on AD, VPN, and security.

Travel to locations may be required, and you will document incidents and collaborate with stakeholders to keep systems available. Ideal candidates have 4–6 years in IT support, strong troubleshooting skills, and excellent

Qualifications

• 4–6 years of experience in IT support, infrastructure support, or systems administration roles.
• Strong experience with Microsoft Active Directory administration and user management.
• Solid understanding of LAN, Wi-Fi, DNS, DHCP, and VPN technologies.
• Experience working with Jira or similar IT service management and ticketing platforms.
• Hands-on experience with endpoint protection and security solutions.
• Knowledge of routers, firewalls, switches, and network troubleshooting.
• Experience supporting NAS platforms, backup solutions, and data protection systems.
• Familiarity with CCTV and NVR systems.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to work independently while managing multiple support priorities.
• Valid driver’s licence and access to a reliable vehicle.
• Must be based in Cape Town and willing to travel when required.

Responsibilities

• Provide second-line and third-line technical support for users, systems, and infrastructure.
• Administer and support Active Directory, user accounts, permissions, and group policies.
• Troubleshoot hardware, software, networking, and connectivity issues.
• Manage and support LAN, Wi-Fi, DNS, DHCP, VPN, and related network services.
• Monitor, manage, and resolve incidents through Jira or similar ticketing systems.
• Support endpoint protection platforms and cybersecurity best practices.
• Configure, maintain, and troubleshoot routers, switches, firewalls, and network equipment.
• Administer NAS storage solutions, backup systems, and data recovery processes.
• Support and maintain CCTV and NVR surveillance environments.
• Perform preventative maintenance and system health checks.
• Document incidents, resolutions, technical procedures, and infrastructure changes.
• Assist with IT projects, system upgrades, deployments, and technology improvements.
• Provide remote and on-site support across business locations when required.
• Participate in after-hours support and emergency response activities as needed.

Skills

Active Directory

Networking

Jira ITSM

Endpoint protection

Router/Firewall

NAS/Backups

CCTV/NVR

Tools

Jira

VMware

Hyper-V

PowerShell

Job description

PeopleSolved in Durbanville, Cape Town, is seeking an IT Support Technician III to join our growing IT team. You will provide second- and third-line support across end-user devices, network services, and business-critical systems, with focus on AD, VPN, and security.

Travel to locations may be required, and you will document incidents and collaborate with stakeholders to keep systems available. Ideal candidates have 4–6 years in IT support, strong troubleshooting skills, and excellent