IT Systems Support Engineer

Netcare; Wes-Kaap; On-site; ZAR 250,000 - 450,000; Full time

Job summary

Netcare is seeking an IT support professional to provide maintenance and support for users from a technical perspective. The role requires understanding hardware, software, and IT infrastructure, with responsibilities spanning troubleshooting, monitoring, and on-site guidance across business, technology and process boundaries.

You will engage with users and technical teams, perform backups, maintain documentation and contribute to project work while staying up to date with Netcare's policies and

Qualifications

• Demonstrated ability to provide technical support for desktop and server hardware, middleware and software.
• Experience with monitoring, troubleshooting and maintenance of IT systems and networks.
• Knowledge of Group Policy, Active Directory, DNS, DHCP and email systems is desirable.

Responsibilities

• Provide technical support for desktop and server hardware, middleware and software.
• Assist in monitoring, troubleshooting, maintenance and enhancements of Group Policy, Active Directory, DNS, DHCP and email systems.
• Support server and desktop infrastructure environments.
• Assist in monitoring, troubleshooting and maintenance of IT systems.
• Provide technical expertise for related projects.
• Act as on-site troubleshooter.
• Interface with users, technical teams and vendors to determine best solutions.
• Perform backups and recovery procedures.
• Maintain system performance through monitoring and tuning.

Skills

Technical support

System monitoring

Troubleshooting

Server hardware

Desktop support

Active Directory

Education

Matric or related NQF level qualification

Relevant IT Qualification

MCSE

MCITP

Job description

Netcare is seeking an IT support professional to provide maintenance and support for users from a technical perspective. The role requires understanding hardware, software, and IT infrastructure, with responsibilities spanning troubleshooting, monitoring, and on-site guidance across business, technology and process boundaries.

You will engage with users and technical teams, perform backups, maintain documentation and contribute to project work while staying up to date with Netcare's policies and